Order not show in Admin nor Customer's account history

[jppp]

I've set up the site using ZC 1.3.9a. I tried to place a test order and it went thru. When I loged on to Admin, I can see the order shown up on Admin Home. However, if I click the order, I see nothing. The order will show up only when I search by Order No.

I also check in the Customer's account area and see nothing in previous order.

Would you please help me? I don't know where to look at.

Thank you.

[DrByte]

1. What payment module was used to pay for that order?
2. When you search for the order by number, and edit it, what "Order status" is it set to?
3. In the Order Comments/Status section in the bottom left of the screen, what status is in the pulldown menu by default?
4. What happens if you change that status to "Processing" and click the Submit button? Does the order now show up in the admin properly?

[jppp]

1. What payment module was used to pay for that order?

I tried COD for one order and Direct Bank Deposit for another order. Both are not shown on the Order list.

2. When you search for the order by number, and edit it, what "Order status" is it set to?

All orders I tried, they are "pending[1]".

3. In the Order Comments/Status section in the bottom left of the screen, what status is in the pulldown menu by default?

"pending[1]"

4. What happens if you change that status to "Processing" and click the Submit button? Does the order now show up in the admin properly?

No. Still not showing..

Please help.

[Ajeh]

If you can find the order by its orders_id ... could you check if you have the Modules ... Order Totals ... Total ot_total installed ...

Could you look in phpMyAdmin at the table:
orders_total

and look to see if you have the orders_id in there for these missing orders and if so, do you see the class field for ot_total on these orders?

[jppp]

Thank you so much, Ajeh. I found my solutions....

I didn't install "Order Total Modules" in Admin->Modules in my default language folder (not English).

When I got your reply, I click on Admin->Modules and found that the modules for Order Total were missing in my language folder. After I copied them from English folder. Everything works fine now.

Thank you again...

[Ajeh]

Thanks for the update and the cause and solution on how to fix this problem ...

A missing language file can really cause a problem with the modules ...