Problem with SMTP after upgrade

[JLA]

We performed the upgrade from 1.3.7 to 1.3.9b yesterday and for the most part things seem to be working well but we have run into a few problems.

1. When e-mailing from the backend Customer order screen - it seems e-mails are no longer working. Everything was fine with 1.3.7 and checked the e-mail settings under configuration and nothing seems to have changed. We are running on a Windows Box with PHP4 and MYSQL5 The error we are getting is

ERROR: Failed sending email to: "TEST USER" with subject: "Order Update #578" SMTP Error: Could not connect to SMTP host.
Error ERROR: Failed sending email to: "" with subject: "[ORDERS STATUS] Order Update #578" SMTP Error: Could not connect to SMTP host.

It also seems on the customer front end that no e-mails are being sent out for what we imagine is the same reason.


Any assistance would be appreciated.

[DrByte]

What Email Transport are you using?
What are all your SMTP settings? (don't post the password)
Is this on a live server, or a test site?

[JLA]

What Email Transport are you using?
What are all your SMTP settings? (don't post the password)
Is this on a live server, or a test site?

Hello - this is on the site Live now

SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password -------- Info
SMTP Email Mail Host smtpauth.earthlink.net Info
SMTP Email Mail Server Port 587 Info

We changed the e-mail address for this post for obvious reasons

[JLA]

Forgot this one

E-Mail Transport Method smtpauth

[DrByte]

Port 587 is intended to use SSL, but it seems like your server doesn't like the default treatment of 587 as TLS/SSL.

Try doing this to force it to skip the TLS aspect:

- create a new file at /includes/extra_configures/treat_email_port_587_specially.php
- containing just the following:

<?php define('SMTPAUTH_EMAIL_PROTOCOL', 'none');

- copy the same file to /admin/includes/extra_configures/


NOTE: This will NOT work for versions older than v1.3.9b

[JLA]

Port 587 is intended to use SSL, but it seems like your server doesn't like the default treatment of 587 as TLS/SSL.

Try doing this to force it to skip the TLS aspect:

- create a new file at /includes/extra_configures/treat_email_port_587_specially.php
- containing just the following:

<?php define('SMTPAUTH_EMAIL_PROTOCOL', 'none');

- copy the same file to /admin/includes/extra_configures/


NOTE: This will NOT work for versions older than v1.3.9b

Thanks, I'll give this a try. In the meantime - switched over to another available server on port 25 and everything seems to be working. Any thoughts on the custom sidebox issue I mentioned in the other post?

Thanks again!

[buddamanx]

Can someone point me to the RFC that specifies 587 is SSL only?