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  1. #1
    Join Date
    Sep 2009
    Posts
    4
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    0

    red flag Customer paid by credit card but module not setup

    Hi,

    New and very uninformed here, trying to run a voluntary site at v1.3.8a.

    I have installed zen cart & successfully carried out minor alterations using template method to get store live and am receiving live orders paid by paypal, all successfully.

    Seem to have left the default credit card (CC) module live but I have NOT configured it in any way.

    Apart from successful orders using paypal, I have 2 customers who have ordered and think they've paid via CC, this is confirmed when I check the orders scn as ADMIN.

    q1 Has the store actually processed their payment or has nothing happened and I need to contact the customers and advise them to pay again with paypal?

    q2 How can I check nothing has been taken from their cards?

    I have now disabled the default CC module and it no longer appears.

    Many thanks for your help in advance...

    Dave

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,021
    Plugin Contributions
    3

    Default Re: Customer paid by credit card but module not setup

    The default Offline CC module only sends you the parts of the CC info, so you can process it manually. Zencart itself doesn't 'process' credit cards, so no money has changed hands.

    Important: Don't just disable that module, click Remove to remove it.

  3. #3
    Join Date
    Sep 2009
    Posts
    4
    Plugin Contributions
    0

    Default Re: Customer paid by credit card but module not setup

    Thanks very much. I guess I'll have to re-enable it and then remove it.

    Cheers
    Dave

 

 

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