Create Account Not Working

[kconklin]

I just tried to add a new customer and entered in all the information (name, address etc.) and when I hit submit I get a completely blank page and the customer is not created?

Any suggestions? This just started today - yesterday everything was great!

[Get Em Fast]

Got a link to this problematic site?

[kconklin]

While waiting, I tried to use the De Bug tool and it worked great!! I was missing a ) on line 38 thanks so much for offering to help!

[Get Em Fast]

And thanks for the update letting us know you resolved this issue, and how. That kind of reply REALLY helps others in the forum!

[Theresa]

I've been having this problem, except it seems to have to do with the database; so I put in a fresh version of zen to start over.
I tested the create an account and it worked fine.

Then I loaded my template files, this is where the problem started again.
I make a new account and when I hit submit I get the error:
1146 Table 'seasecom_zc2.TABLE_SUBSCRIBERS' doesn't exist
in:
[select count(*) as total from TABLE_SUBSCRIBERS where email_address = 'swtjes##################' ]

I'm trying to put my current store on another server. I've got my template design which is the only part I've been copying over to the fresh install. I checked the database on the other server and the table zen_subscribers was not in the fresh install, I copied it in and it didn't make a difference. I don't want all the other files, the person who designed this site made it very difficult to move, I've moved it once, but the new host moved it for me.

The current site it's on is www.joyoushome.com/store

The new server I'm trying to move it to is:
The url is www.s e a s o n s a t h o m e m a g a z i n e .com/shoppe

The only other files I've been playing with are the lightbox and IH2 handler which don't seem to be working right but whatever, if someone can't make an account it wouldn't matter

Thanks for any ideas on this, Theresa

[Get Em Fast]

I checked the database on the other server and the table zen_subscribers was not in the fresh install, I copied it in and it didn't make a difference.

The table you copied has a zen prefix. Does your other tables have this prefix? If not, then this table shouldn't either.

[Theresa]

Yes it has a zen prefix.

[Get Em Fast]

Well, the reason I asked is because it's calling to "Table 'seasecom_zc2.TABLE_SUBSCRIBERS'" -------without the "zen" prefix. So, I'm wondering if it might work if you took the "zen" prefix off of that table? Worth a shot anyway...........

[Theresa]

Thank you! It worked! I tried taking it off, didn't work, leaving the underscore, didn't work, then I just put what it's calling TABLE_SUBSCRIBERS and it created the account.

Thank you thank you!
Theresa

[Get Em Fast]

Your welcome. I thought something like that might do the trick. Glad to see you've got it fixed, now.