Warning: Division by zero in attributes_controller.php

[Snicklefritz]

I too am having trouble with making certain products "downloadable". I followed the attributes and download tutorial on the zencart site and then read some of the related posts here.

When I go to the attributes controller and select "patterns", I see two products listed, both of which are eventually supposed to be downloadable. I click on one of the products and then "display" which then directs me to a page that says "preview attributes display for ID #201 Golden Tulip Cowl Pattern". Below that is a radio button that says "download: (o) pdf file", where (o) is the radiobutton.

If I go back to the "attributes controller page", there is a legend, then two lines below that which say:

"Warning: Division by zero in /home/vg002web00/80/04/2000480/web/estore2/admin/attributes_controller.php on line 1006

Warning: Division by zero in /home/vg002web00/80/04/2000480/web/estore2/admin/attributes_controller.php on line 1007"


Then at the bottom of the attributes page it has a thing that says "No Attributes Defined for Product ID#201 - Golden Tulip Cowl Pattern"

How could that be true if the preview did show the correct radiobutton?

When I login as a test user and try to purchase this pattern, I see a comment during checkout that says something about the pdf download which came about only after I added the radio button. However, I never get any message or thing that starts the download.

I have no idea what to do next even after reading some of the tutorials and posts. Any idea what is going wrong?

[DrByte]

"Warning: Division by zero in /home/vg002web00/80/04/2000480/web/estore2/admin/attributes_controller.php on line 1006

Warning: Division by zero in /home/vg002web00/80/04/2000480/web/estore2/admin/attributes_controller.php on line 1007"

Those are a result of you having set the Maximum number of attributes displayed per page to 0.

Admin->Configuration->Maximum Values->Products Attributes - Attributes Controller Display ... set this to something usable, like maybe 20 or 30

[Snicklefritz]

ok. I went to the location you suggestion and saw that yeah, those things were zero so I changed them.

Is there a way to set myself up as a test customer so I can see how this works without using an actual cc card? I forgot how to do this...

[DrByte]

Is there a way to set myself up as a test customer so I can see how this works without using an actual cc card? I forgot how to do this...

You could turn on the MoneyOrder module temporarily. Remember in this case you'll need to manually update the order's status from Pending to Processing before the downloads will be available to the customer.

[Snicklefritz]

You could turn on the MoneyOrder module temporarily. Remember in this case you'll need to manually update the order's status from Pending to Processing before the downloads will be available to the customer.

Ok I turned on the money order module and placed an "order" for the troublesome product. The order is now listed as "processing", but I don't see anything anywhere about downloading it. When I looked at the order information under "my account", I see the pattern listed there "Golden Tulip Cowl Pattern", with the note "download pdf file" listed below it. Order status appears there as "processing" so I know I set that part correctly.

When I added the item to my cart I did see the radiobutton. Where and how is the download supposed to appear? In the attribute section I remember uploading the pdf file to the download folder so the file is there, but not sure what to do next.

[DrByte]

The download link will show in your My Account area, when viewing the order details. You'll see the filename, and it will be clickable.
If the download has expired, you will see a message about that instead of the filename and link.

[Snicklefritz]

The download link will show in your My Account area, when viewing the order details. You'll see the filename, and it will be clickable.
If the download has expired, you will see a message about that instead of the filename and link.

I checked "My Account" and saw the following:

1 ea. Golden Tulip Cowl Pattern
* Download - PDF file $3.00

below that is a line for sales tax and total.

The line that says "*download - PDF file" isn't clickable and the name of the actual pdf file doesn't appear anywhere, even though I did upload it on the attributes controller or whatever other page it was where zencart asks for that.

I must have something set incorrectly somewhere or perhaps missed a step. Any thoughts on what else I should try to get this to work?

[DrByte]

What are your settings in Admin->Configuration->Attribute Settings?
Which ones have you changed from defaults, and why?

[Snicklefritz]

What are your settings in Admin->Configuration->Attribute Settings?
Which ones have you changed from defaults, and why?

enable downloads: true
download by redirect: true
download by streaming: false
download expiration: 2
# downloads per product: 1
update status value: 4
status value >= lower value: 2
status Value <= upper value: 4
enable price factor: true
Enable quantity discount: false
enable attribute images: false
enable text pricing by word or letter: true
text pricing spaces are free: 1
read only option type - ignore: 1

[DrByte]

When you click on the order in your Admin side, and click Edit, it shows you the downloadable files on the left side below the order details/pricing/etc. It includes the download count and expiry date. What are those showing?
And then below that is the order-status-history area which records customer comments and admin comments, along with order status level. What's the history showing on this order?