I have upgraded to Zen Cart 1.3.9b from 1.3.8. Everything seemed to go ok, and my webpage was there after the upgrade. Tried logging in under a test account and was able to. Now when I try to create an order, I get to select the shipping but the next step, for payment, Nothing. Just a screen with the billing address and nothing else. I tried then to do a paypal payment and it just goes into never never land. HELP.... I am loosing business.......
Thanks
Bob
Results 1 to 9 of 9
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17 May 2010, 04:13 AM #1
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Cannot process orders/payments after one-click upgrade to 1.3.9b
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17 May 2010, 04:22 AM #2
Sensei
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Re: Cannot process orders/payments after upgrade to 1.3.9b
Did the payments work properly in the temporary site where you tested your upgrade before touching your live site?
Did you follow the published upgrade steps? Which document did you follow?.
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17 May 2010, 04:31 AM #3
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Re: Cannot process orders/payments after upgrade to 1.3.9b
I was not aware of any upgrade documents. My web host posted a new version was available so I upgraded and now wishing I had not.
Bob
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17 May 2010, 04:33 AM #4
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Re: Cannot process orders/payments after upgrade to 1.3.9b
I also noticed that when paypal is selected it just goes to never never land.
Thanks
Bob
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17 May 2010, 05:44 AM #5
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Re: Cannot process orders/payments after upgrade to 1.3.9b
I hope you didn't upgrade by clicking on a one-click "upgrade" button offered by your hosting company !!!!!!! esp if that was part of "Fantastico" services.
If you did that, then it will have wiped out any customizations you've made to any original files.
That's why all upgrades should be done by hand, and instructions for same are provided in the /docs/ folder of your Zen Cart files, as well as in the Tutorials/FAQ area of this website.
https://www.zen-cart.com/tutorials/index.php?article=98.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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17 May 2010, 12:38 PM #6
New Zenner
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Re: Cannot process orders/payments after upgrade to 1.3.9b
That is what I did, it was using simple scripts. With that said, I did back up my site, so what do I need to do to get things working again?
Thanks
Bob
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17 May 2010, 07:20 PM #7
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Re: Cannot process orders/payments after upgrade to 1.3.9b
You'll need to do the upgrade by hand, working from your backup files, and following the upgrade instructions: www.zen-cart.com/upgrade (and the detailed articles linked from that page).
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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18 May 2010, 12:18 AM #8
Totally Zenned
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Re: Cannot process orders/payments after one-click upgrade to 1.3.9b
Rheroux's site was on blue host who is using simple scripts instead of fantastico. As it turns out, the upgrade didn't work properly at all so I had to manually upgrade it again to get things to work.
It's too bad because blue host simplescripts smacks you in the face as soon as you login so it's a great reminder but I'm not sure it works properly.
That's a big beware of auto upgrades!!!
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18 May 2010, 12:31 AM #9
Inactive
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Re: Cannot process orders/payments after one-click upgrade to 1.3.9b
Also remember that when upgrading from 1.3.8x to 1.3.9x you need to uninstall and reinstall the Shipping & Payment modules within your Admin.
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