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  1. #1
    Join Date
    Jan 2008
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    Default Troubleshoot: Blank page when moving from step 1 to 2 in checkout

    I've used older versions of Zen Cart before, but installed 1.3.8 for the first time on a new site this weekend. I'm happy with everything, but for some reason when I go to checkout, after I sign in, Go to step 1 of 3- Delivery information ( index.php?main_page=checkout_shipping) , and then click "continue checkout", it goes to a blank page (index.php?main_page=checkout_payment) I tried the IPN test, and thats fine- I tried logging, and I have nothing, so I don't think it's getting that far. Any idea what the problem could be? Any idea which files are being accessed at this point?

    Thank you!

  2. #2
    Join Date
    Jan 2004
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    66,450
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    Default Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

    You probably have an outdated order total module installed.
    Here's a tool to aid in debugging. Try step 2(a).
    https://www.zen-cart.com/tutorials/index.php?article=82
    .
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  3. #3
    Join Date
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    Default Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

    +1 Dr. Byte

    Used that error Logging sticky. Works like a charm. Your dead right- missing the file. Seems like it would be so logical to catch it! C'est la vie. Thanks again! I'll add in a little more for my next donation.

    ~A

  4. #4
    Join Date
    May 2010
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    Default Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

    Quote Originally Posted by DrByte View Post
    You probably have an outdated order total module installed.
    Here's a tool to aid in debugging. Try step 2(a).
    https://www.zen-cart.com/tutorials/index.php?article=82
    Hi ive got the same problem its started to show blank page after clicking on checkout,ive downloaded the debug but cannot view the errors as om on a shared hosting,please tell me which file is missing?

  5. #5
    Join Date
    May 2010
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    Default Re: Troubleshoot: Blank page when moving from step 1 to 2 in checkout

    im using v1.3.8a zen cart and have loads of products listed,please help,urgent.

 

 

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