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  1. #1
    Join Date
    Apr 2010
    Posts
    35
    Plugin Contributions
    0

    Default Cart disappeared

    I use GoDaddy hosting and the URL both to my cart and to the admin is not connecting. Here are the details of the install:

    Status: Installed
    Installed/downloaded on: March 18, 2010
    Domain name: distinctivedog.com

    URL: DISTINCTIVEDOG.COM/store/
    Admin URL: DISTINCTIVEDOG.COM/store/admin/login.php
    FTP path: /store/
    Database name: dis1007711082476 (Distinctivedog products)
    Hosting account: Visit Hosting Center
    Server technologies: LINUX, PHP 5.1, MYSQL 4.0.27, 4.1, 5.0

    When I try to click on the site, I get this message with a Zen Cart logo:
    Sorry!
    There seems to be a problem connecting to our database. Please give us a few minutes to remedy the problem. Thank you.

  2. #2
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,821
    Plugin Contributions
    2

    Default Re: Cart disappeared

    Message means zencart cannot find database for your
    store....did you create one at installation..if so, make sure
    both config files are correctly configured...

  3. #3
    Join Date
    Apr 2010
    Posts
    35
    Plugin Contributions
    0

    Default Re: Cart disappeared

    Yes. I was working to place some finishing touches on it and it disappeared. Should I be contacting my web host about it?

  4. #4
    Join Date
    Apr 2004
    Location
    UK
    Posts
    5,821
    Plugin Contributions
    2

    Default Re: Cart disappeared

    Quote Originally Posted by distinctivedog View Post
    Yes. I was working to place some finishing touches on it and it disappeared. Should I be contacting my web host about it?
    You shoud be checking both config files to make sure they
    have correct settings for zencart database.

  5. #5
    Join Date
    Jun 2003
    Posts
    33,720
    Plugin Contributions
    0

    Default Re: Cart disappeared

    Should I be contacting my web host about it?
    Yes, if it worked before and you have not changed your config files then the host is having a bad hair day.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

 

 

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