Poll Manager Support Thread

[boudewijn]

Hi,

I voted on your test server, and I think one of the main issues may be speed. After the vote, it takes a long time before the results get there. Also the 'loading' image doesn't appear.
For the latter I will include a fix in the next release, making the poll box preload the image, so it will display from the browser cache immediately.

Furthermore, there is a small bug in the admin interface: it will always show the number of voters as 1. Also this will be fixed in the next release.

I have no idea about not registering votes or not displaying the texts. I tried this on my test server but all seems to function well. Can you reproduce this behaviour and elaborate some more about poll settings and content?

About the 500 server error: this happens almost on any PHP error. Do you have error logging enabled? It should log the errors in the cache folder, provided that the web account has R/W rights there.

Thanks,
Boudewijn

[Decostyle]

hi boudewijn,

Thanks for checking! I tried voting on my test site and now it accepts it. The problem of looping where the vote is not registered happened on the local host server and first time I installed it on the test server. It maybe a cache thing, probably related to the browser? I'm using firefox 3.6.6.

As to the text disappearing. This happened on my local host site. I have attached the picture here for you to see. It maybe a template thing? I'm not sure... The text disappeared as you see on my picture using the cherry zen template. The text appears fine on the test server site using cold steel template.

Perhaps somebody else can test on their site and see if it is template specific.

Looking forward to your revisions! I think this poll will be a fun and engaging thing for customers. Keep it up!

[boudewijn]

Hi,

Browser and localhost issues are a nightmare for a programmer, and I have seen many problems with it. So quite a few can have their cause there.

The disappearing text issue won't be hard to fix. If you display the page without text, and view the page source in your browser, you will probably discover there that the texts are present, but invisible. This could very well be a CSS issue, where the style for the text is redefined in that specific template. The style for the poll box is 'sideBoxContent'.
If the site is accessible from outside, I can also have a look for you.

[amyleew]

Hi,

The disappearing text issue won't be hard to fix. If you display the page without text, and view the page source in your browser, you will probably discover there that the texts are present, but invisible. This could very well be a CSS issue, where the style for the text is redefined in that specific template. The style for the poll box is 'sideBoxContent'.
If the site is accessible from outside, I can also have a look for you.

Hi there

The text for the options does not display on mine either (the question is there and the radio buttons below but they are blank so you don't know what each button is for). If you click and vote on one of the blank options it displays the text right in the results though.

I don't know what a CSS issue is. Are you able to give some more detailed instructions on how I can fix this? Other than not showing the text in that first instance it all works fine and looks like it will be very handy.

Amy

[boudewijn]

Hi there

The text for the options does not display on mine either (the question is there and the radio buttons below but they are blank so you don't know what each button is for). If you click and vote on one of the blank options it displays the text right in the results though.

I don't know what a CSS issue is. Are you able to give some more detailed instructions on how I can fix this? Other than not showing the text in that first instance it all works fine and looks like it will be very handy.

Amy

Hi Amy,

Can you post a link to your site? I need to see the page to determine what is wrong and what should be fixed.

Thanks,
Boudewijn

[gunangler]

I just installed poll manager in zen cart 1.5 and get a php fatal error. The log file says. [26-Jul-2015 11:11:49 UTC] PHP Fatal error: Cannot redeclare zen_get_ip_address() (previously declared in /public_html/shop/office/includes/functions/general.php:3573) in public_html/shop/office/includes/functions/extra_functions/function_poll_manager.php on line 33
If I remove function_poll_manager.php the admin works again..so I tried commenting out line 33 but that still did not work. Any help would be most appreciated..
A

[gunangler]

If anyone is interested I commented out from line 13 -35 and it doesn't break the admin so i will now see if it works....

[gunangler]

yep the poll works fine in v 1.5.4 by commenting out lines 13-35 inclusive in file admin/includes/functions/extra_functions/function_poll_manager.php

[amyleew]

Thanks for your help - http://www.stampinstuff.com.au/

[boudewijn]

Thanks for your help - http://www.stampinstuff.com.au/

Amy,

In your stylesheet (includes/templates/cherry_zen/css/stylesheet.css) the class clearBoth is defined with a font size of 0 pixels. This of course makes the text for the options invisible :-)

You can edit the stylesheet and remove that line from the class, although I am not sure what the impact will be on other parts of the site.

You can also alter the layout by editing includes/extra_configures/poll_box.php and change:

define('PM_POLL_OPTIONS_LAYOUT', 'style="width:99%;" class="clearBoth"');

to:

define('PM_POLL_OPTIONS_LAYOUT', 'style="width:99%; font-size: 12px;" class="clearBoth"');

This will at least fix the visibility issue.

Boudewijn