Class_error?

[smallpigpig]

Hi Everyone!

Im not sure how to explain it. I've tried to search the forums, but with no avail

I got an email from a customer who is having problems checking out. It goes to step one but it nevers gets to two because it keeps looping back.

I went and used my account to test it, and sure enough, i never get pass the first step.. i went on admin part (who's online) and copy the following:

main_page=checkout_payment&credit_class_error_code=ot_sc&credit_class_error=It+a ppears+that+the+amount+you+have+tried+to+apply+and+your+Gift+Certificate+balance +do+not+match.+Please+try+again.

the weird thing is that i wasnt using a gift certificate. I was just trying to checkout normally.

im using 1.3.7, and if anyone can help, that would be greatly appreciated!

thanks!

[DrByte]

I'm not sure what exactly the "ot_sc" module is, but if you go to Admin->Modules->Order Total, you can click on it and click "Remove" to disable it ... and that should stop the problem you're seeing.

[smallpigpig]

I'm not sure what exactly the "ot_sc" module is, but if you go to Admin->Modules->Order Total, you can click on it and click "Remove" to disable it ... and that should stop the problem you're seeing.

dr. byte.. thanks for replying!

unfortunatley, it doesnt help.. still doing the loop thing, and stuck at step 1

[DrByte]

how did the symptoms change?

[RodG]

I'm not sure what exactly the "ot_sc" module is,

Store Credit (at a guess).

Cheers
Rod.