blank main_page=checkout_process

**Darla** · 30 Jun 2010, 11:51 PM

Go through the checkout process, hit CONFIRM ORDER button, always goes to dead end blank page (main_page=checkout_process). Just setting up shop- it never worked. Store not live yet.

Link to take a look: http://naturalshave.com/store/index....e=products_all

Using v1.3.9b, downloaded 3 weeks ago, using FirstData LinkPoint Payment processing module, fully compliant and set up-LIVE production, PEM download, using test credit card from First Data (they say it's not them causing the blank page). Tried a real credit card too. Still the blank page.

New Sidebox module installed

Checked english.php and code is correct (@setlocale(LC_TIME,).

Checked host running mySQL5.0.9.0 and SSL is enabled.

I'm at the end. Can someone let me know what steps to take to make the check out work? Many thanks for your time.

**Ajeh** · 1 Jul 2010, 02:30 AM

Upgrade to v1.3.9d is a good idea ...

It sounds like you have a bad or corrupt file on the server ...

Peek in the /cache directory and see what the debug logs tell you whem you get the blank white page ...

Most likely, this is space(s) or blank line(s) after the closing php bracket ?> of one of your files ...

**Darla** · 1 Jul 2010, 03:12 AM

Thank you for your help. I had just changed the LinkPoint payment module to TEST successful. Then ran the test credit card and shocked - the CONFIRM ORDER page showed up! Peeked at the page code: <body id="checkoutsuccessBody"> <div id="mainWrapper"> etc.

Then I repeated setting to LIVE production and got the blank page again. Peeked at the code - there was none but: <body></body>

Don't know where to look for this cache directory info. I tried looking in my host account and found this errors: [Wed Jun 30 09:21:36 2010] [error] [client 24.215.178.137] File does not exist: /home/naturals/public_html/store/admin

I thought it was because I followed security directions on changing my admin folder name. But could that have something to do with the issue?

Can you instruct me where to find the cache directory. And what file needs to be corrected? Thanks.

**Ajeh** · 1 Jul 2010, 07:48 AM

You should have, off your Zen Cart root directory a directory called /cache ... it would be at the same level as the /admin

In v1.3.9+, debug logs are generated and placed there when errors happen and often this is helpful in determining errors to correct the problem ...

**Darla** · 1 Jul 2010, 05:13 PM

Thank you again. Found this error repeated over and over: [28-Jun-2010 21:15:40] PHP Fatal error: Cannot redeclare class lphp in /home/naturals/public_html/store/includes/modules/payment/linkpoint_api/class.linkpoint_api.php on line 25

Opened that file. Line 25 (BBEdit) is a comment. So scrolled down to end. Saw ?> on the last line. It's in a color, greenish grey. No space or extra line after. However there is one blank line space above, before the closing brace }

I tried removing the space above - tested and still got a blank page at CONFIRM ORDER. Restored the file then again looked at cache. Saw this entry: [01-Jul-2010 10:02:30] PHP Fatal error: Cannot redeclare class lphp in /home/naturals/public_html/store/includes/modules/payment/linkpoint_api/class.linkpoint_api.php on line 49.
Opened the file again and saw this code on lines marked 47 through 51:

class lphp

{

var $debugging;

Grateful for any direction.

**Darla** · 1 Jul 2010, 06:32 PM

Here's an idea. Currently I'm working on two Zen sites. Would you expect any problems if I grabbed a copy the the file, class.linkpoint_api.php , from the working site and copied it to the problem site?

Don't know if there are any alterations in place that may prevent this from working. Both sites use link point credit card but they are different clients.

**Ajeh** · 2 Jul 2010, 06:54 AM

Are both sites the same version of Zen Cart?

What version are you using?

**Darla** · 2 Jul 2010, 09:18 AM

Yes both are v1.3.9b They were downloaded less then a week apart. My concern is if there was any client specific data dropped into the code by the Zen functions or by the activation of the LinkPoint module. If not then do you think it should be tried?

Were you able to cypher any solutions from the cache data I supplied?

Always grateful for your help.

**DrByte** · 2 Jul 2010, 02:44 PM

Originally Posted by Darla

My concern is if there was any client specific data dropped into the code by the Zen functions or by the activation of the LinkPoint module.

Out-of-the-box, Zen Cart doesn't store any client-specific data in any ".php" files, other than the "configure.php" files which tell the software how to connect to the database where all the shop's sensitive data is stored.
I can't speak to whether any addons you might install might do differently though.

**Darla** · 2 Jul 2010, 05:10 PM

This is a heart breaker. I swapped class.linkpoint_api.php files between the working site and the problem site. Tested. Still came up with a blank page.

Checked cache again: [02-Jul-2010 10:00:02] PHP Fatal error: Cannot redeclare class lphp in /home/naturals/public_html/store/includes/modules/payment/linkpoint_api/class.linkpoint_api.php on line 49

See previous post for copy of line 49.

Does this mean the trouble is not with that specific file? I'm stumped and looking for direction.

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