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  1. #1
    Join Date
    Feb 2010
    Posts
    12
    Plugin Contributions
    0

    customer issue Paypal customers not receiving confirmation e-mail

    I have 2 stores that I upgraded from 1.37 to 1.39d.
    One of the stores works fine, but the other one won't send a confirmation e-mail with the download link to the customer for books they buy. What's more, their purchases don't appear in the order list or in their customer history.
    I've spent days going through IPN setting and trying to determine what the difference is.
    Does anyone have a clue?

    TIA, danbug

  2. #2
    Join Date
    Jan 2004
    Posts
    66,446
    Plugin Contributions
    81

    Default Re: Paypal customers not receiving confirmation e-mail

    When orders placed with the "PayPal Website Payments Standard/IPN" module don't show up in your store, that's a direct result of a problem occurring when PayPal's server cannot talk to *your* server to tell it about the new order.

    Recommended course of action: Click "Remove" on "Website Payments Standard", and click "Install" on "PayPal Express Checkout".
    Express Checkout is much more reliable, as it doesn't depend on PayPal's archaic IPN architecture to get orders into your store.
    .

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