Help deciphering my Debug Log

[scosio]

Hi all,

I added an SSL cert to my client's website last week and now get a "Security hash problem. Please contact store-owner immediately. Your order has *not* been fully authorized" message on checkout.

Here's my debug log from 15 minutes ago. Any help telling me what it means (and what to do to rectify the problem) would be great appreciated.


Jul-02-2010 02:21:27
=================================

Comm results: 56 Received HTTP code 403 from proxy after CONNECT

Response Code: .
Response Text:

Sending to Authorizenet: Array
(
[x_login] => *******
[x_tran_key] => *******
[x_relay_response] => FALSE
[x_delim_data] => TRUE
[x_delim_char] => |
[x_encap_char] => *
[x_version] => 3.1
[x_type] => AUTH_CAPTURE
[x_method] => CC
[x_amount] => 20.00
[x_currency_code] => USD
[x_card_num] => XXXXXXXXXXXXXXXXXXX0657
[x_exp_date] => 0711
[x_card_code] => ****
[x_email_customer] => FALSE
[x_email_merchant] => FALSE
[x_cust_id] => 133
[x_invoice_num] => 91-c3By4w
[x_description] => RABS - 07/09/10 (qty: 1)
[x_recurring_billing] => NO
[x_customer_ip] => 75.9.50.113
[x_po_num] => Jul-02-2010 02:21:27
[x_freight] => 0.00
[x_tax_exempt] => FALSE
[x_tax] => 0.00
[x_duty] => 0
[Date] => July 2, 2010, 2:21 pm
[IP] => 75.9.50.113
[Session] => a0vm9abdstud6er2qpg0li6ov0
[url] => https://secure.authorize.net/gateway/transact.dll
)


Results Received back from Authorizenet: Array
(
[0] => Response from gateway
[1] =>
[Expected-MD5-Hash] => B146891FB7676D7346230E385CDB9139
[HashMatchStatus] => FAIL
)


CURL communication info: Array
(
[url] => https://secure.authorize.net/gateway/transact.dll
[http_code] => 0
[header_size] => 0
[request_size] => 107
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.016187
[connect_time] => 0.016726
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)

Using CURL Proxy: [proxy.shr.secureserver.net:3128] with Proxy Tunnel: On

RAW data received:

[DrByte]

Why are you using a Proxy server?

[scosio]

I don't know. Honestly, this is the first shopping cart I've ever dealt with and (obviously) have no clue. So... what do I do to rectify the problem?

Steve

[DrByte]

Go to Admin->Configuration->My Store->CURL Proxy Status, and set it to false.

[scosio]

Thank you! It worked.