Painfully slow basic install 5+sec to load initial page???

[Ajeh]

Could you peek in your Admin and go to the Tools ... Server Info ... and see if the Load averages are displayed ...

[l3wyh]

Hi thaks for the response, have just tried that and get the following message

Bad Gateway
Web server received an invalid response while acting as a gateway or proxy server.


I take it this is not good??

[Ajeh]

I think it is time to speak to your hosting provider to see if there are problems with the server ...

[l3wyh]

Just sent them an email to see if they can see an issues etc, just seems really strange, i know Zen is a php app so it should really sit on a unix based server but cant imagine a windows server stoping it from work as it should.

thanks again

[CJPinder]

have just embarked on my first install of ZenCart 1.3.8a

As these are new installs I would strongly suggest starting with ZC v1.3.9d as v1.3.8a is a couple of years old now and requires numerous bug fixes and security patches applying. V1.3.9d has all of these and more already included.

Looking at the Page Parse time and Query Time everything looks fine, except each page is still taking 6 - 9 seconds to load. Very odd.

I would guess at there being something wrong with the PHP setup but you say you have another PHP application that is running fine.

In the /includes/configure.php file what is STORE_SESSIONS defined as?

Regards,
Christian.

[l3wyh]

Downloaded the file as this is the config for the DB (minsu usernames and passwords, not sure if it looks right as i have never knowingly changed anything and left the default settings on install

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', '***********');
define('DB_SERVER_PASSWORD', '***********');
define('DB_DATABASE', '***********');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
// for STORE_SESSIONS, use 'db' for best support, or '' for file-based storage

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', 'C:/inetpub/vhosts/dandncomputing.co.uk/httpdocs/cache')

[CJPinder]

Okay, the session settings look fine.

There is one more test I can think of. Create a file called info.php and put the following into it...

<?php
phpinfo();
?>

...then upload it to your ZC site's document root (where index.php is).

If you then browse to it does it come up quickly and display information about your PHP settings? If it displays an error message or takes 6+ seconds to do anything then there is a problem with PHP.

Regards,
Christian.

[l3wyh]

thanks again for the help very much appreciated.

Looks like it may be a slight problme as it takes the same to load the page as the others, except the other php based app i have installed (osticket) is on the same server just on a subdomain of a different domain and it loads instantly and so does the info.php file.

Still waiting for a snr tech to get back to me from the host so they will hope fully be able to see the problem

thanks again, help and advice is much appreciated

[l3wyh]

Problem appears to be solved, not sure if anyone can now see a differrence in the loading speed on the two installs.

It appears that it was a server configuration, and was simply fixed by using " run as FastCGI Application" in the web hosting settings in plesk

again thanks very much for the help everyone, very much appreicated

thanks

[CJPinder]

Problem appears to be solved, not sure if anyone can now see a differrence in the loading speed on the two installs.

It appears that it was a server configuration, and was simply fixed by using " run as FastCGI Application" in the web hosting settings in plesk

Glad you got it fixed. I went to both of your sites to check the speed for you but they are both showing a holding page at the moment.

Regards,
Christian.