Download links not always generated

[Ajeh]

I cannot reproduce it on a clean Zen Cart v1.3.9d nor on your site ...

I would do a check with something like Beyond Compare from scootersoftware.com and make sure that all of the files are up to date ...

[wk4hm]

I have the same issue, did you ever figure out what was wrong? Thanks in advance. Mike

[femsawyer]

I have the same issue, did you ever figure out what was wrong? Thanks in advance. Mike

No, unfortunately I haven't. Every time I get an order, I have to manually check and make sure their download links were generated.

[wk4hm]

how do you get them the download if they don't get it, is there a way in the admin to add the download to an order?

[femsawyer]

how do you get them the download if they don't get it, is there a way in the admin to add the download to an order?

Not that I know of - you can do it by editing the database which I did a few times. For the most part though, I just send them the download via email. Keep in mind though that I don't sell very many downloads and if I did, this wouldn't be an option. I just wasn't able to figure it out, so I gave up.

If you are able to figure it out, please post the solution here so that I (and others who have this problem) can fix our carts too.

[DrByte]

NOTE: If the customer doesn't ACTUALLY CLICK ON THE DOWNLOAD OPTION to select it, then it WILL NOT get added to their cart, and as such will NOT generate a download link.

[wk4hm]

the selections are radio buttons and are hidden so all they are doing is adding to cart, I looked in the source and they are all marked selected. The weird thing is most get the links just a few don't.

[femsawyer]

NOTE: If the customer doesn't ACTUALLY CLICK ON THE DOWNLOAD OPTION to select it, then it WILL NOT get added to their cart, and as such will NOT generate a download link.

It's already selected on my downloadable products - there's not another option for them to choose so the radio button is already highlighted and you can't turn it off. Is this what you're referring to or am I missing it somewhere else?

[wk4hm]

I will definitely post the solution if I come across one, its just so random that its hard to figure out. Thanks for your time.

[wk4hm]

I will definitely, thanks for your time