Customer Automatically Logging Out?

[DCDC]

Hello,

Client (beadsdirectusa.com) is running v.1.3.9.b. There are no checkout modules installed, except for the free shipping qualifier.

Client contacted me yesterday regarding an issue 2 of his clients are having. I have been unable to replicate this issue. Here is what his one client said:

"Hi, Something is wrong with your checkout. It’s asked me to login because I’m returning customer. When I logged in it cleared shopping cart and redirected me to home page. When I tried to add items back to shopping cart it asked me to login again. I tried to login and then add items or add items then login and checkout with PayPal but without any success. Let me know how I can order some items."

I have asked the client if he can find out what browser she is using, and ask her to clear out cookies from her site. Does anyone else have any ideas on what might be happening?

Thanks in advance,

Christopher

[DrByte]

When did the problem first start?
How many customers affected by it?
Can you replicate the problem?
Are you using a dedicated SSL certificate? or is it a shared certificate?
Who is the hosting company?
What addons (other than the "no checkout modules installed" that you already mentioned) are installed?
Is there a reason you're not using v1.3.9d?

[DCDC]

Hello Dr. Byte,

Thanks for taking a moment to respond.

I was notified of the problem yesterday by my client. Apparently within the past couple of days, but I will need to verify.

So far 2 customers have complained about this issue.

I cannot replicate the problem

Yes, client is using a dedicated SSL Certificate from Verisign

Hosting company is NeiuSolutions

Addons include Image Handler, Google Analytics, and Free Shipping Qualifier

As for 1.3.9.d, client is "happy" with 1.3.9.b.

Christopher

[DrByte]

There were some changes made in 1.3.9c and 1.3.9d that deal with session problems in certain hosting situations. Upgrading (by simply replacing the changed files for 1.3.9c and then for 1.3.9d) will likely give you less problems.