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  1. #1
    Join Date
    Jul 2010
    Posts
    3
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    0

    Default Order Notification not functioning

    Current version Zen Cart

    My customers place orders on my website, I recieve the payment but ZenCart has all of a sudden stopped sending me the email with the Product Orders. This has just started after 50 or more successfull transactions. The cart has been functioning for a month or more without a problem.

    Im using AlertPay module which seams to be functioning fine.

    Thanks in advance.

  2. #2
    Join Date
    Aug 2005
    Location
    United Kingdom
    Posts
    457
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    0

    Default Re: Order Notification not functioning

    if nothing has changed on your installation then check with your hosting supplier, check your server logs

    rob

  3. #3
    Join Date
    Jul 2010
    Posts
    3
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    0

    Default Re: Order Notification not functioning

    Nothing in the server logs reflect any problem or errors with that domain.

    Why would ZenCart have a problem sending Order emails ?

  4. #4
    Join Date
    Aug 2005
    Location
    United Kingdom
    Posts
    457
    Plugin Contributions
    0

    Default Re: Order Notification not functioning

    i know it's a stupid question but can you receive emails from other people on the email address used to receive the orders?

    check you cache folder for errors

    check your email settings in your admin to make sure all is correct, what is your email transport method?

    Rob

  5. #5
    Join Date
    Aug 2009
    Posts
    2
    Plugin Contributions
    0

    Default Re: Order Notification not functioning

    I have this same problem. I get paypal notifications but not the order notification from zen cart. No changes have been made to the server or the cart configuration. There is nothing in the error log for that day. I sent a test message to the email address that is listed as the admin address and confirmed that it was working. I also double checked to make sure the address was ok in the admin page even though the problem has happened only twice.

    Has anybody found a solution for this problem?

 

 

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