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Forums / General Questions / (7) socket error: 111 -- GoDaddy hosting

(7) socket error: 111 -- GoDaddy hosting

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16 Jul 2010, 01:07
#1
hootienchyna avatar

hootienchyna

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(7) socket error: 111 -- GoDaddy hosting

i get this message and all my customers cant checkout

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) socket error: 111
16 Jul 2010, 02:00
#2
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poker60950

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Re: (7) socket error: 111 -- GoDaddy hosting

I have also just started getting this error.
16 Jul 2010, 02:09
#3
mikenix avatar

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Re: (7) socket error: 111 -- GoDaddy hosting

I have two sites both at 1.3.8a, I'm just getting ready to do the upgrade when a customer just made me aware of this same issue. Not both my sites are affected. I verified all PayPal settings everything seems fine. I'm going to start looking for possible site compromise, hopefully someone gets this solved and shares.
16 Jul 2010, 11:48
#5
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hootienchyna

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Re: (7) socket error: 111 -- GoDaddy hosting

ok i did a test and that worked but i dont understand why. i have been using the same settings since september 09 and everything worked.
16 Jul 2010, 12:19
#6
stevesh avatar

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Re: (7) socket error: 111 -- GoDaddy hosting

Could be GoDaddy didn't get around to screwing up your server until now.
16 Jul 2010, 13:46
#7
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Re: (7) socket error: 111 -- GoDaddy hosting

This was the root cause for me! Thanks all.

The fix:
1. IF YOU ARE USING GODADDY HOSTING, go to Admin->Configuration->My Store->CURL Proxy Status, and turn it off.

That should be enough.
16 Jul 2010, 14:51
#8
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hootienchyna

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Re: (7) socket error: 111 -- GoDaddy hosting

big thanks to stevesh for the help.

isnt lansing close to parma michigan. thats where my kids grew up
19 Jul 2010, 02:29
#9
drbyte avatar

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Re: (7) socket error: 111 -- GoDaddy hosting

hootienchyna:

ok i did a test and that worked but i dont understand why. i have been using the same settings since september 09 and everything worked.


You can thank GoDaddy for their horrible server management.
22 Jul 2010, 03:49
#10
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fragrant_gifts

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Re: (7) socket error: 111 -- GoDaddy hosting

hey Dr. Byte can you assist me with this issue please. My site www.fragrantgifts.com was running fine and today a customer tried to place an order and pay using the paypal express button and received this error. "An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) socket error: 111" I then logged in and tried to place an order and got the same result. Any ideas?
thank you.
22 Jul 2010, 03:59
#11
drbyte avatar

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Re: (7) socket error: 111 -- GoDaddy hosting

GoDaddy is messing with their server network again.

You need to go to:
Admin->Configuration->My Store->CURL Proxy Status ... change to False.
24 Jul 2010, 18:40
#12
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Re: (7) socket error: 111 -- GoDaddy hosting

Whenever a customer tries to place an order the shop cannot finalize their order and kicks them out from the process. Whenever this happens I get an alert (rather a few alerts) sent to my email with this message:

- (7) socket error: 111


What's the problem? :blink:
26 Jul 2010, 21:49
#14
jbthomasfl avatar

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Re: (7) socket error: 111 -- GoDaddy hosting

DrByte:

GoDaddy is messing with their server network again.

You need to go to:
Admin->Configuration->My Store->CURL Proxy Status ... change to False.


We also had this problem and made the change you suggested. Thank you. :clap:
20 Aug 2010, 21:56
#15
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Re: (7) socket error: 111 -- GoDaddy hosting

Thanks mikenix!!

Made the change from #7 and now the store is back to operational again. The Zen Cart community is fantastic!!
03 Sep 2010, 04:30
#16
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Re: (7) socket error: 111 -- GoDaddy hosting

stevesh:

Are you using GoDaddy as a host ?

If so, have you done this ?:

http://www.zen-cart.com/forum/showpost.php?p=612520&postcount=25


This did the trick for me and my socket error 111 woes with my GoDaddy hosting.

Many thanks.
04 Feb 2011, 15:02
#17
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Re: (7) socket error: 111 -- GoDaddy hosting

Could someone assist as a clients shop has started to get this error?

It is not with Go Daddy, and the curl proxy is already set to false.

Working fine for months then 2 days ago started.
04 Feb 2011, 20:23
#18
drbyte avatar

drbyte

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Re: (7) socket error: 111 -- GoDaddy hosting

paulcreedy:

Could someone assist as a clients shop has started to get this error?

It is not with Go Daddy, and the curl proxy is already set to false.

Working fine for months then 2 days ago started.


Then you need to log a ticket with your hosting company to fix the CURL problem or resolv.cnf problem they have on their server.