Disappearing Download Attributes

[ToniScraparoni]

Hi, Nikki!

Fancy meeting you here. LOL!

It's funny you mentioned the CU products. At first, it seemed like they were exempt from decimation, but I could swear that they too, eventually went poof during one of Zen's refrigerator binges. It's happened so many times now I can't recall.

This time it was Images, which had never been touched before, but was recently switched to being a subcategory rather than a top-level. The Tagger Kit category has been hit several times! Those products usually have only one download file, while the Full-Size Kit category, usually containing products with multiple downloads, is usually the recipient of the additional "empties."

I'm not sure how we couldn't be understood. I've explained it quite clearly in addition to providing screenshots. And I'm certainly not the first to do so. What I don't understand is how "they" can't understand is how important this is.

Then again, I'm not sure "they" is a fair characterization either. I recently complained quite loudly about another annoying and ongoing issue, which led to it being investigated off-forum by another Zen programmer. He was quite awesome in working to resolve it, something I greatly appreciate. So it would doubly suck for me to have come this far and have to give up Zen now.

IMHO, Linda should adopt the same attitude about her attributes, and should have done so a long time ago. This many complaints over the span of several years, complaints that haven't abated even through the latest upgrades, is surely a sign something is wrong - and has always been wrong. I don't think we'd be in business if we ignored our customers that way. And we give plenty of free products, too. ;)