umm ... excuse me ... but I and the rest of the Zen Cart Team are pulling our hair out trying to reproduce this issue to figure out how it is happening to you ...

I have not been able to reproduce it and am looking through everything I can find right now that might be related in some manner other than the obvious methods where someone is copying Attributes from 1 Product to another and causing this issue ...

So far I have not been able to make this happen ...

Currently, I was trying to find you some SQL tests that you could run to identify as quickly as possible when this happens in hopes of pinpointing a cause to the problem ...

I am sorry you think we don't care because we have not identified the problem yet and that you think trying to locate when the problem happens is not something you consider helpful ...

We don't like that this is happening to you either ...

But, as I have mentioned, so far any time we have identified a possible cause to this situation it has turned out to be someone managing the Products in a way triggers the error that everyone thought "no one" was doing anything like Copy the Attributes to a Product or Category of Products and wiping out their own downloads ...

If any of you would like to talk about this privately in please send me a PM with your phone and best time to reach you and perhaps we can find what is happening on your specific sites ...

If it is a code issue with Zen Cart we are happy to fix it ...

If it is something in how the Products are being managed, maybe we can find a way to prevent that from happening for you ...