automated e-mail / Distance selling Regulations

[TonyB6]

Hi, In line with our countries (UK) Distance Selling Regulations I'm legally obliged to notify all customers once they have placed an order with us of their rights to cancel that order.

And as such i'm wondering if its possible to set up a automated email which will send out the required information once the customer has placed their order. Or failing that it is possible to add the relevant information to their E-mail order confirmation?

It used to be the case that this information could be provided just on our website but now we're obliged to send it them via a letter, e-mail or fax.

any help would be appreciated
thanks
Ton

[kobra]

If you must send this to all you can try adding the text to /email/email_template_product_notification.html
Or create your own custom email

  <!-- Content Section -->
  <div class="content">
    <div>Dear $EMAIL_CUSTOMERS_NAME,</div>
    <div>$EMAIL_TEXT_ORDER_NUMBER</div>
    <div>$EMAIL_TEXT_INVOICE_URL</div>
    <div>$EMAIL_TEXT_DATE_ORDERED</div>
    <div>$EMAIL_TEXT_STATUS_COMMENTS</div>
    <div>$EMAIL_TEXT_STATUS_UPDATED</div>
    <div>$EMAIL_TEXT_STATUS_LABEL</div>
    <div>$EMAIL_TEXT_STATUS_PLEASE_REPLY</div>
    <div>$EMAIL_STORE_NAME</div>
  </div>
HERE

  <!-- Footer Section -->
  <div class="footer">

[TonyB6]

If you must send this to all you can try adding the text to /email/email_template_product_notification.html
Or create your own custom email

  <!-- Content Section -->
  <div class="content">
    <div>Dear $EMAIL_CUSTOMERS_NAME,</div>
    <div>$EMAIL_TEXT_ORDER_NUMBER</div>
    <div>$EMAIL_TEXT_INVOICE_URL</div>
    <div>$EMAIL_TEXT_DATE_ORDERED</div>
    <div>$EMAIL_TEXT_STATUS_COMMENTS</div>
    <div>$EMAIL_TEXT_STATUS_UPDATED</div>
    <div>$EMAIL_TEXT_STATUS_LABEL</div>
    <div>$EMAIL_TEXT_STATUS_PLEASE_REPLY</div>
    <div>$EMAIL_STORE_NAME</div>
  </div>
HERE

  <!-- Footer Section -->
  <div class="footer">

Thanks for the info but due to volume, I've decided I'll print the information on the back of the customers invoice along with our T&Cs. The only other way it would work without drawing to much attention to it would be to send it out as an attachment but I dont think zen can automatically do this.
T

[Design75]

If your only required to notify them why not let them check the box of the terms and conditions on checkout.

See Admin -> configuration -> regulations