Intallation Problem

[kobra]

Do you currently have an htaccess file in your account?

Check to see if there is a directive in it for files types and add .php if it is not included

[DrByte]

Do you currently have an htaccess file in your account?

Check to see if there is a directive in it for files types and add .php if it is not included

kobra, that's not going to work ... since if you look at the screenshot, he can obviously load the initial installer pages just fine.

The problem is that something else is triggering the download; most likely a PHP error is setting some header output and then triggering an alternate response (downloading) instead of generating the correct HTML to output as a normal page.

Adding htaccess directives is not going to solve this problem.

[kobra]

Adding htaccess directives is not going to solve this problem.

OK...Was a thought...

[freezerman]

Hi Guys,
I have once again uninstalled the cart on the server then re-uploaded but still no joy. As I indicated on a previous post I have completed hash checks and everything appears to be fine.
Any other ideas?

[DrByte]

I can't recreate the problem. But then again, it's a very rare one, and almost certainly a result of something to do with your server.

Does the download prompt appear immediately, or only after a brief delay?

[freezerman]

There is a delay of about 10-15 seconds

[DrByte]

Okay, so that means it's attempting to do the system inspection, but failing somewhere before it can properly draw the results screen.
In your /cache/ folder there will be several zcInstall .log files. Is it recording any PHP errors there?

[freezerman]

Will check.

[freezerman]

This this mornings log from the cache:
---------------
Aug 15 2010 7:00 -- inspect
CURL problems detected: 28 => Operation timed out after 11000 milliseconds with 0 bytes received

---------------
Aug 15 2010 7:00 -- inspect
CURL requires SSL support. Please notify webmaster or hosting company. 28 => Operation timed out after 11000 milliseconds with 0 bytes received

---------------
Aug 15 2010 7:00 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache/1.3.41 (Unix) mod_ssl/2.8.31 OpenSSL/0.9.7e-p1
NA: HTTP Host => www.reliantapparel.co.uk
NA: Path_Translated => /domains/r/e/reliantapparel.co.uk/public_html/Reliant_Store/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home/r/e/reliant/public_html/Reliant_Store
NA: Server Free Disk Space => 164.44 GB
NA: PHP O/S => FreeBSD
NA: PHP API Mode => cgi
NA: PHP Max Execution Time per page => 20
OK: Register Globals => OFF
OK: MySQL Support => ON
OK: PHP Version => 5.2.10
OK: PHP Safe Mode => OFF
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /home/r/e/reliant/public_html/Reliant_Store/cache
OK: PHP magic_quotes_runtime setting => OFF
OK: PHP magic_quotes_sybase setting => OFF
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.0.34 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
WARN: CURL NON-SSL Capability => CURL problems detected: 28 => Operation timed out after 11000 milliseconds with 0 bytes received
WARN: CURL SSL Capability => CURL requires SSL support. Please notify webmaster or hosting company. 28 => Operation timed out after 11000 milliseconds with 0 bytes received
OK: PHP Upload Support => ON upload_max_filesize=5M; post_max_size=8M
OK: PHP Upload TMP dir =>
NA: PHP include_path => .://lib/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
OK: PHP open_basedir restrictions =>
WARN: PHP Output Buffering (gzip) => OFF
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home/r/e/reliant/public_html/Reliant_Store/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: date, libxml, openssl, pcre, zlib, ctype, curl, dom, session, filter, ftp, gd, gettext, hash, iconv, json, mbstring, mcrypt, mhash, mysql, SimpleXML, SPL, PDO, pdo_mysql, pdo_sqlite, posix, Reflection, standard, mysqli, SQLite, exif, sysvsem, tokenizer, xml, xmlreader, xmlwriter, xsl, cgi, ionCube Loader, Zend Optimizer
------------------------------

[DrByte]

I might suggest you ask your hosting company why you're getting timeouts when attempting to use CURL via PHP to access external resources. You'll need it if you plan to get currency updates, get interactive shipping price quotes, submit payment transactions for credit card processing, and more.