Payment Received Without Order

[noderaser]

One thing I noticed about Express Checkout vs. Web Payments, is that the payment notification now goes to the PayPal account address, instead of the store address. Is there any way to have the payment notification go to the store address, like it did with Web Payments Standard? It's helpful during order processing to see the payment right there.

[DrByte]

I'm not sure I understand what you're saying.

[noderaser]

With the "Website Payments Standard" module, notification of the payment received from PayPal would go to the same address as the order notification from ZenCart ([email protected])

With the "Express Checkout" module, notification of the payment received from PayPal goes to the email address of the account (my personal email). Order notification from ZenCart still goes to [email protected].

[DrByte]

I'm guessing that with WPS you had ([email protected]) as a secondary email address in your PP account, instead of being the primary address?

[noderaser]

Yes, the store address was and still is a secondary address... I'm guessing that Express Checkout doesn't use an email address at all to track the payment destination, and instead uses only the API signature? I guess the only way to get notifications to go back to the store address would be to set it as the primary address in PayPal, as the "Notifications" page only lists whether a notification is sent for various activities--not where it is sent to.

I guess this really wouldn't adversely affect how I process orders; I would have to go into the ZenCart admin and extract the info from the orders page. In the past, I've gotten most of the info through the email notifications, and only used the orders page to update the order status with shipping/tracking information.

[vickichiki]

This has been happening to me for months and I actually came on here to find a solution. I finally worked out what is causing it tonight and its mobile phone orders, when someone places an order with their iphone and uses paypal as the payment option the payment comes through but not the order. Other than installing the express checkout is there anyone who has a fix for this?

[DrByte]

This has been happening to me for months and I actually came on here to find a solution. I finally worked out what is causing it tonight and its mobile phone orders, when someone places an order with their iphone and uses paypal as the payment option the payment comes through but not the order. Other than installing the express checkout is there anyone who has a fix for this?

vickichiki,
There are lots of troubleshooting steps one can take.
But without knowing your current version of Zen Cart, your PHP/MySQL version, a list of all your addons and customizations, etc, everything's just a guess.
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