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  1. #1
    Join Date
    Aug 2010
    Posts
    3
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    help question Unable to process payment. Please contact the merchant as the shipping address provid

    Hi I am having a similar problem. I am testing my page and have set it up with paypal website payment standard sandbox. When I check out and get sent through to Paypal I get the following message:

    Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.
    Is this something to do with my settings? I have shipping address requirements set to 2 and address override set to 1.

    Any help would be appreciated.

    Andy

  2. #2
    Join Date
    Jan 2004
    Posts
    66,443
    Plugin Contributions
    279

    Default Re: Unable to process payment. Please contact the merchant as the shipping address pr

    1. Your post has been moved out of the Bug Reports area because it's completely unrelated to the Website Payments Pro issue you had posted in.

    2. You said you're using the sandbox. Does the problem persist if you actually use the live system?
    I've only ever seen that while using the sandbox. And, of course, the sandbox is useless when attempting to actually use a live site, which is what your store is intended to be, right?

    3. What version of Zen Cart are you using?
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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