Product Images will Not Upload from Admin

[shanesoine]

Hi - I did find one other thread on this issue but no solution?

I am running ZC 1.3.9f (on yahoo and yes i know that's not great) and i am pretty new to all this but I was using a previous version without this problem.

In admincategories/product i can put in all the details of my product except the image. I have also tried putting the image in the images folder (although it is in includes/templates/classic/images and i think i can put it in the root/images folder) and then directing it to there and still nothing. I still get the same result - example

http://stripeyfrog.com/store/index.p...roducts_id=181

In the other thread they said that a lot of people where having this problem so assume there is a solution out there - under a lot of pressure time wise and not brave enough to try add on's like easy populate till i have a working site.

Thanks Guys

[DrByte]

I have also tried putting the image in the images folder (although it is in includes/templates/classic/images and i think i can put it in the root/images folder) and then directing it to there and still nothing.

No. The templates folder should only be used for template-related things. Product images don't belong there. Product images go under the main /images/ folder.

http://stripeyfrog.com/store/index.p...roducts_id=181

You're getting the "No image available" picture displayed because you've not got an image name stored in the database for your product, presumably because of the symptoms you described earlier. The No-image-available picture is working as designed. No need to change that part.

[DrByte]

In admincategories/product i can put in all the details of my product except the image.

So ... what exactly *is* happening? Is it displaying an error message on the preview screen telling you that it was unable to upload? Any other messages?
Is your /images/ folder set with writable permissions so that the store can put images in there?

[shanesoine]

Hi thanks so much
There is no error message in the preview screen just the not avail image. Also put the image in in the correct folder but same result. Then tried loading image from attributes - still no luck.

[DrByte]

Maybe the server is configured to not allow uploads via PHP.
Maybe the permissions are wrong on the folders.
Maybe you've got the max-size set to something invalid.
Maybe there's something amuck with your browser.

Maybe you've got the wrong host. (Sorry, I know you're aware of some of their limitations.)

[shanesoine]

I have double checked my folder permissions and have put the images in the correct image folder, when I try to upload from there on the string
www.stripeyfrog.com/store/images/categories/... I get the alt text but not the image. In the preview I get an image outline with the "broken teeth" in the top left corner - sorry not that techie. Pretty sure that in this case it is not yahoo as it was working before I changed to ZC1.3.9. The last time i was also using the ISBN number which is a string of 13 digits with an s at the end as my image name - could using this naming convention now be a problem?

[DrByte]

What type of images files are you loading? jpg? gif? bmp? tif? which ones are causing you problems?

(bmp and tif are NOT recommended, since they're a very POOR choice for use on websites ... and Zen Cart blocks them from being displayed)

[shanesoine]

only jpegs - and have been back because one suggestion was that I had set bizarre image sizes in admin/images small are sized 115px by 115px which seems ok to me - desperate its a bookshop without images its a bit pointless.

[shanesoine]

have also gone back to yahoo to confirm that they allow php uploads but pretty sure the answer to that is yes as it was working on the previous ZC version

[DrByte]

What happens if you do this:

a) Use FTP to upload the product image to the /images/ folder. In this example, I'll call it abc.jpg
b) Verify that it's there by using your browser to open it by visiting http://your_domain.com/images/abc.jpg
c) Now open your Admin area, and edit one of your products:
-- in the image section near the bottom of the page, there's an input field with the title of "Or, select an existing image file from server, filename:".
-- type "abc.jpg" (without quotes) in there
-- click Preview
d) What happens to the image on the next screen?
e) And if you click Update, does the image show on the storefront properly?