Gift Certificate issue

[notthesame]

Hello,

I have a customer trying to redeem a $20 gift certificate, which she is applying properly, but the math during checkout is not working properly. I've created a $20 gift certificate for myself to recreate the problem and unfortunately, was able to do so. My website is:
www.notthesame.net

Help please!

Thanks!
Lisa

[Ajeh]

Could you provide more details such as:

What version Zen Cart?

Clean install or an Upgrade?

What exactly is happening?

After redeeming, did you enter the GV amount to be applied to the order?

NOTE: once redeemed, you only need to enter the GV amount to apply based on the available GV Balance ... the GV Balance will appear *after* the GV has been redeemed ... once redeemed, a GV cannot be redeemed again it will show as a GV Balance to apply ...

[notthesame]

Hi

the version is 1.3.8

I've had gift certs installed for at least 1 yr and have previously sold 1 (about 10months ago) and it worked fine.

Here's what's happening:

I order some products, go to checkout, enter the amount to apply $20 (full amount), go to the final checkout screen before confirming order to see the totals and the math is not correct.

I could setup a coupon and send it to you so you can try if you want.

I appreciate your help!!
Lisa

[Ajeh]

There are so many Known Bug Fixes and Security Patches for v1.3.8 ... it could take quite sometime to figure out the problems here ...

I would recommend an upgrade to v1.3.9f ...

Short of that, you can go through each of the Known Bug Fixes:
http://www.zen-cart.com/forum/showthread.php?t=82619

and Security Patches and Updates:
http://www.zen-cart.com/forum/showthread.php?t=131115

and see if those help ...

NOTE: v1.3.9f already has all of this and more built in to the code ...

[notthesame]

Thanks for your help! I'll install the upgrade to see if that makes a difference.

Lisa

[Ajeh]

Don't forget after doing the upgrade to run through all of the Modules for Shipping, Payment and Order Totals and do a save of the current settings to NotePad then REMOVE, INSTALL and reconfigure ...