Downloadable Products payment problem

[luvvvvvit]

I have a problem with my payments completing properly i sell music backing tracks as a downloadable item i have set them in attributes to 0 for number of days giving unlimited amount of time to access downloads and a max quantity of 5 downloads per purchase, when a customer purchases a download sometimes it will not allow them to download and is saying status still processing, I am using the PayPal payment method which is set at the reccommended set pending notification status = 1 set order status = 2 set refund order status = 1 my attribute settings are downloads controller order status lower value = 2 and upper value = 4. All my orders are reading status processing even if they have been downloaded successfully. please can somebody help me with some advice many thanks.

[DrByte]

"Processing" is appropriate for orders that have been paid-for.
And, since "Processing" is "2", and you're set to allow between "2" and "4" to show downloads, that would be correct.

[luvvvvvit]

Thank you for answer, i thought i had set it up correctly but i sometimes get the issue where the customer cannot download because it is says to them status still processing, do you know what might be causing this to happen as there payment came through fine. thanks

[DrByte]

"status still processing" is a meaningless statement, because with Zen Cart, the order is either paid, or not paid.
If it's not paid, it's in "pending" status (unless the store admin changes it).
If it's paid, it's in "processing" status (unless the store admin changes it).

If it's in "processing" status, then of course, it'll say "processing". That doesn't mean there's anything "pending" as far as making a correctly-configured downloadable item visible.
If it's a shippable item, then "processing" suggests that the order is in the warehouse being prepared for shipping, and the store admin will typically update it to "Shipped" status once it's been shipped. But, since that's neither needed nor relevant for downloadable products, the "processing" status is equally functional.

[luvvvvvit]

Is there an easy way from admin to mark all transactions as paid or do they have to be edited individually.

[DrByte]

Without an addon, there is no batch-updating option in the current version.

[luvvvvvit]

I seem to have a problem but i am still not sure how to rectify it, if a customer purchases a music track then pays for it they are taken to the download with no problem, i have set it up that they can download the track upto 5 times for an unlimited time then it will disapear, but if a customer purchases more than 1 music track the tracks become available as they should, but after that if they log in and try to access the music track again they are not available because they are pending, can sombody please help me to rectify this problem so that after log in the tracks are still available for download. thank you

[DrByte]

It's actually very simple:

When the customer makes a payment, the order status (and thus the download status) is set based on the completion status set during the payment process.

So, if the customer pays using (for example) PayPal, and you have that PayPal module set to "Processing" as the completed Order Status to be applied when that module is used to accept a completed confirmed full payment from their PayPal account or credit card, then the order will be set to "Processing" status, and downloads will be available immediately.

If the customer pays using a module that's set to "Pending" as its order-completion status, then their order will be set to "Pending", and downloads will not be available until the storeowner receives payment and marks the order as Processing or Shipped.

Modules that are set to "Authorize Only" instead of "Final Sale" or "Authorize+Capture" will by default set the order to Pending, because the storeowner has *not* yet received payment if the order has only been "authorized" and not "captured" for final settlement.
Modules like Check/MoneyOrder are set to "Pending" because the storeowner hasn't received payment until the check/moneyorder arrives in the mail, is deposited in the bank, and clears any bank holds, after which the storeowner will manually set the order to Processing or Delivered, etc.