BackUp ZC [Support Thread]

[skipwater]

Hi Skipwater,

I am currently having problems with this plugin. It used to work fine, but now it doesn't zip properly. It just leaves a blank screen. I've had the support team from the server I use (imhosted.com) work with me on this even though its unsupported on their end. From what we can see, .rar and .gzip are fine, but .zip gets corrupted. Not sure if the hosting provider have changed anything on their side, but if they have, they're are ready to make server wide changes to help resolve the issue for me and other potential zen cart users of this plugin.

I'm running z cart 1.5.0 until I get this plugin to work then ill upgrade.

Check in zen cart admin if Configuration->GZip Compression is set to off '0'. If it is not off set it to off.

On some servers this interferes with zc backups zip compression.

If that is not it try and find out if the server is compressing the data. Before zc backup zips(compress) it again.

Or is zc backup timing out when the zip option is selection?

Check if there are any error files in your cache folder.

Skip

[JonnoC]

Hi all

Just wanted to share an issue we had and how it was fixed (some solutions already provided in this thread but I don't believe this exact and very easy fix that ended up working for us as we could not edit the server PHP settings as it's on a shared server).

During backups we would randomly get Error 500 (basically the backup was taking longer than the PHP time out and displaying the Error 500 after around 1 - 1.5min of running)

If any one has this same issue (which I see a number of people have already) the below seemed to fix it for us:

Zencart Admin --> Configuration --> My Store --> Admin Set max_execution_time for processes --> 200

Hope it helps others.... Enjoy!