Contact Us Form - all the text 'runs together' from customer

[jeffmic]

Hi gang,

When customers use our 'Contact Us' form and write text to us with paragraphs, all the lines run continuously after each other when we get the email.

This is a problem when they are trying to send us lyrics with many stanzas that show up all bunched together.

Is there a way this can be coded to fix this so their text shows up to us as originally entered by the customer?

thanks,

[Ajeh]

What version Zen Cart are you using?

I cannot reproduce this problem on the Contact Us in v1.3.9 ...

[jeffmic]

This is on my oldest website that uses 1.3.7.1. This is the most used of our 4 websites and the most difficult to upgrade due to tons of customizations. Maybe 'someday'! Can u locate this problem fix in this older code?

[jeffmic]

My 1.3.9f contact us displays this: (email is not html formatted either

------------------------------------------------------

this
is
a
test.

does
it
work?

------------------------------------------------------



My 1.3.7.1 contact us displays this: (email IS html formatted)
(both sites have HTML defined in the configuration/email settings



this is a test. does it work?




Any ideas what file contains the code to fix this?

thanks,

[DrByte]

The lack of line spacing isn't your issue as much as why your contact-us emails are being sent as HTML, since it was never designed to treat contact-us as HTML. HTML emails ignore line-breaks ... which is why you're not seeing the line breaks.

In what ways are these two files different in your site vs a clean set of v1.3.7.1 files?
- /includes/modules/pages/contact_us/header_php.php
- /includes/functions/functions_email.php

[jeffmic]

My updated functions_email.php has these pieces of extra code that are not in the original 1.3.7.1 version




if ($module == 'resend') {
$email_html=''; // just blank out the html portion if resend from admin
while (strstr($email_text, ' ')) $email_text = str_replace(' ', ' ', $email_text);
}




AND


//following lines are inserted to take disclaimed, span. extra info and copyright off the bottom of the admin HTML emails
if ($module == 'checkout_extra') {
$block['EMAIL_FOOTER_COPYRIGHT'] = '';
$block['EMAIL_DISCLAIMER'] = '';
$block['EMAIL_SPAM_DISCLAIMER'] = '';
$block['EXTRA_INFO'] = '';
}



AND (checkout_extra is added in 2 places below)

// set the reply-to address. If none set yet, then use Store's default email name/address.
// If sending from contact-us or tell-a-friend page, use the supplied info
$email_reply_to_address = ($email_reply_to_address) ? $email_reply_to_address : (in_array($module, array('contact_us', 'tell_a_friend', 'checkout_extra')) ? $from_email_address : EMAIL_FROM);
$email_reply_to_name = ($email_reply_to_name) ? $email_reply_to_name : (in_array($module, array('contact_us', 'tell_a_friend', 'checkout_extra')) ? $from_email_name : STORE_NAME);
$mail->AddReplyTo($email_reply_to_address, $email_reply_to_name);

[jeffmic]

/includes/modules/pages/contact_us/header_php.php

is not modified

[DrByte]

Then your contact-us email address must have an account in your store and has its email-preferences set to HTML. Change that to TEXT, and your contact-us emails should come in as text-only, and should then retain the line-breaks.

[jeffmic]

SUCCESS!!!


OMG - I would have never figured that one out.

Yes I did have an account on that website with the same email address as the contact-us form.
I tested all sorts of settings with keeping it in HTML, changing to TEXT and then able to finally erase it.
With both TEXT and erasing that customer account, the Contact-Us sent the email to me (at that same email address) correctly in TEXT format and all the line breaks remained.

This was all in 1.3.7.1

Now, I don't have this issue with my other websites, but does this issue still remain in newer versions of ZenCart? (so I know)

Once again, Dr Byte - you are the guru and the best. This problem has been here since late 2006 and now I can finally get contact-us emails sent to me that are formatted as intended. Forever grateful.

jeff

[DrByte]

The same functionality exists in later versions.

Glad it's sorted for you ;)