LiveChat Sidebox - Support Thread

[thegolfguru]

I've come across another problem using livechat, I went to edit (or even better, delete) the opening message sent to a customer when they click to chat, and I was able to delete the default message, but cannot add any new text! So now when someone clicks to chat, they automatically receive a message from me with just my name, but no message.

Does anyone know a way to add my own default message in there so it's not just a blank field? Or even better, can I delete the auto message altogether and just welcome the customer once I initiate the chat?

[b.kubiak]

Please go to Settings -> Languages -> Edit English (or another lang) -> Welcome -> 'Welcome to chat' and type here your message.

If you have any other questions, please contact support at our webiste.

[cisi]

Please go to the LiveChat website (google livechat) and get 14-days free trial or click "Live chat now" link and talk to one of the support specialists. This is the easiest way to see how it looks like.

Hello, thanx for this contribution .. but .. please .. it use a 14 days trials sw ? so is it not free ?? tnx in advance.

[muah]

It works! Before thinking to try this forum, I went to live chat for help...they are not prepared to help the many Zen Cart users. If someone from LiveChat uploaded this... you should include this in your support thread forums. The omission is surely costing you money. There is no accommodation for Zen Cart on their site!!