LiveChat Sidebox - Support Thread

[b.kubiak]

If you want to display exactly the same button as default one, you will have to save the default image and scale it in any graphics software. Then upload new image in the way mentioned before. I Hope this will help you.

[thegolfguru]

That makes sense thanks for the info, they also offered a different image that fits the sidebox so I went with that for now. Thanks again!

[thegolfguru]

I've come across another problem using livechat, I went to edit (or even better, delete) the opening message sent to a customer when they click to chat, and I was able to delete the default message, but cannot add any new text! So now when someone clicks to chat, they automatically receive a message from me with just my name, but no message.

Does anyone know a way to add my own default message in there so it's not just a blank field? Or even better, can I delete the auto message altogether and just welcome the customer once I initiate the chat?

[b.kubiak]

Please go to Settings -> Languages -> Edit English (or another lang) -> Welcome -> 'Welcome to chat' and type here your message.

If you have any other questions, please contact support at our webiste.