includes/confugure.php

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/user/website.co.uk/');


changed 'user' to the new ftp user

Im with dreamhost if it helps

Thank you for your help