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  1. #1
    Join Date
    Aug 2007
    Location
    Williston, Vermont
    Posts
    182
    Plugin Contributions
    1

    Default Reversal_Cancel not posting correctly

    zc 1.3.9g using EC.
    Paypal put some transactions on hold while they did a fraud investigation. This came through OK (IPN report shows transaction, order comments added, order status changed to Pending).

    When paypal resolved the issue, they cancelled the reversal and released the funds. An IPN transaction came in with payment_gross containing the funds, payment_status=Canceled_Reversal. IPN report (Customers->PaypalIPN) shows the IPN, but the order still says payment status=Denied, with no comments added to the order.

    Transaction generated lines in paypal, paypal_payment_status_history, but not orders_status_history.

    How can I get these IPN transactions to accurately update the order?

  2. #2
    Join Date
    Jan 2004
    Posts
    66,446
    Plugin Contributions
    81

    Default Re: Reversal_Cancel not posting correctly

    In the short term, simply add your own additional comments to the order and update its status.

    We'll look at the code and see if there's anything to change for a future release.
    .

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