Hi Anne,
I have modified that exact file in the path that you stated. Would you mind looking at my code. I added one item under Customer Serviced called Returns.
Thanks - Jeff
/*BOF Menu Column 3 link Definitions*/
Define('TITLE_THREE', '<li class="menuTitle">Customer Service</li>');
Define('CONTACT','<li><a href="' . zen_href_link(FILENAME_CONTACT_US) . '">' . BOX_INFORMATION_CONTACT . '</a></li>');
Define('SHIPPING', '<li><a href="' . zen_href_link(FILENAME_SHIPPING) . '">' . BOX_INFORMATION_SHIPPING . '</a></li>');
Define('PRIVACY', '<li><a href="' . zen_href_link(FILENAME_PRIVACY) . '">' . BOX_INFORMATION_PRIVACY . '</a></li>');
Define('CONDITIONS','<li><a href="' . zen_href_link(FILENAME_CONDITIONS) . '">' . BOX_INFORMATION_CONDITIONS . '</a></li>');
Define('ACCOUNT', '<li><a href="' . zen_href_link(FILENAME_ACCOUNT, '', 'SSL') .'">' . HEADER_TITLE_MY_ACCOUNT . '</a></li>');
Define('RETURNS', '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') .'">' . BOX_INFORMATION_RETURNS . '</a></li>');
/*EOF Menu Column 3 link Definitions*/