- Customer goes into a circle when attempting to checkout and claims there is no error shown on any of the returned pages.
- Customer is Canadian. I am USA based.
- Customer's PP account is unverified and I have "require confirmed address" enabled in setup.
- Customer's cart only contains download products (if that matters). Some are free. Some are paid.
- I have several dozen PP debug emails, if needed.
Should the customer receive some form of error message so that they can take corrective action?
If there is an error message displayed, can I edit it to be more prominent?
Have I missed something in the setup?
ZenCart V1.3.9g upgraded from V1.3.9f which was upgraded from V1.3.8a patched
Minimal customizations
Results 1 to 4 of 4
Hybrid View
-
16 Oct 2010, 05:50 PM #1
Totally Zenned
- Join Date
- Aug 2009
- Location
- North Idaho, USA
- Posts
- 2,008
- Plugin Contributions
- 1
PayPal Express loops customer back to checkout page
Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
-
16 Oct 2010, 07:42 PM #2
Totally Zenned
- Join Date
- Aug 2009
- Location
- North Idaho, USA
- Posts
- 2,008
- Plugin Contributions
- 1
Re: PayPal Express loops customer back to checkout page
I have confirmed that this occurs when the address within the ZenCart account does not match the address within the customer's PayPal account. There is no error message that a problem exists and the customer is repeatedly taken back to the PP login page after order confirmation.
Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
-
19 Oct 2010, 05:48 PM #3
Sensei
- Join Date
- Jan 2004
- Posts
- 66,443
- Plugin Contributions
- 279
Re: PayPal Express loops customer back to checkout page
Can you zip up the logs and PM me with a link to that zip file so I can download them for analysis?
ref: http://www.zen-cart.com/forum/showthread.php?t=61199.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
-
19 Oct 2010, 06:18 PM #4
Totally Zenned
- Join Date
- Aug 2009
- Location
- North Idaho, USA
- Posts
- 2,008
- Plugin Contributions
- 1
Re: PayPal Express loops customer back to checkout page
TNX DrByte,
It will be later this afternoon before I can work on it.Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
Similar Threads
-
v151 1.3.9 --> 1.5.1, customer login loops back to login page with new password, why??
By tlyczko in forum Upgrading to 1.5.xReplies: 2Last Post: 3 May 2013, 02:49 AM -
Checkout fails; loops back to checkout
By split63 in forum General QuestionsReplies: 3Last Post: 10 Jan 2011, 08:05 PM -
Paypal Express Checkout config won't save. I put in info and comes back unconfigured!
By davemehta in forum PayPal Express Checkout supportReplies: 10Last Post: 18 Sep 2009, 09:37 PM -
Google checkout loops back to shopping cart
By mkyle in forum Addon Payment ModulesReplies: 2Last Post: 22 Dec 2008, 03:45 PM -
Paypal Express Checkout: Looping back to Step 1
By ShannonL in forum PayPal Express Checkout supportReplies: 10Last Post: 25 Aug 2008, 04:52 PM
