Tax Calculation Issues

[nehoward64]

I'm having an issue with the tax calculations on my site and cannot seem to grasp where the problem is. Hopefully some smart person can shed a little light on this for me....

Here is my configuration:

Admin>Config>My Store>Country - United States
Admin>Config>My Store>Zone - Michigan
Admin>Config>My Store>Basis of Product Tax - Billing
Admin>Config>My Store>Basis of Shipping Tax - Billing
Admin>Config>Cust Details>State - True
Admin>Locations/Taxes>Zone Definitions - California
Admin>Locations/Taxes>Zone Definitions - Michigan
(both zones definitions have taxes defined - green dot)
Admin>Locations/Taxes>Tax Rates - Michigan 6%
Admin>Locations/Taxes>Tax Rates - California 8.25%
(both are defined for taxable goods tax class)
Admin>Locations/Taxes>Tax Classes - Taxable Goods(only class)

The problem I am having is this.... If a customer in Alabama makes a purchase, no tax is calculated(as appropriate), but if a customer in either Michigan or California makes a purchase, BOTH tax rates are added(14.25%)... A customer in California should only be charged 8.25% and a customer in Michigan should only be charged 6%(obviously!)....

What have I done wrong in my configuration? Any input would be appreciated.

Thanks,

Nelson

[Ajeh]

Go to the Zone Definition for California ...

Click on Details ...

What do you have set for the:
Country
Zone

Click on Tax Rates ...

How many definitions are under this Tax Rate? It should just show California and the rate ...


Go to the Zone Definition for Michigan ...

Click on Details ...

What do you have set for the:
Country
Zone

Click on Tax Rates ...

How many definitions are under this Tax Rate? It should just show Michigan and the rate ...

[nehoward64]

Zone Definitions for California:

Country - united states
Zone - California

Zone Definitions for Michigan:

Country - united states
zone - Michigan

However..... when i click on tax rates for each one, both tax rates are listed..... should I delete the ones that i dont want for that particular zone definition? I was under the "assumption" that it would chose the tax rate based on the zone name and tax class rate name, or does it sort it by definition? Maybe i'm just confused.. lol

[Ajeh]

Yes, only have the Tax Rate for the individual Zone Definition or it will charge both ...

[nehoward64]

Yes, only have the Tax Rate for the individual Zone Definition or it will charge both ...

And it sure does! Thank you!

[Ajeh]

Thanks for the update that you were able to fix your tax issues by cleaning up your Zone Definitions and Tax Rates set on them ...

[nehoward64]

Well, sort of cleared up.... I have made sure that each tax rate is only set for the apporpriate zone(mich sales tax zoned for michigan, calif sales tax zoned for california) and when I log on as a michigan customer, i am only charged michigan sales tax, but when i log in as a california customer, i am charged both.... would this have anything to do with the zone my store is in? currently that is set to michigan, should it be set to something a little more vague like "united states" or something that does not have a tax rate defined?

[Ajeh]

Recheck the settings on the Zone Definition for California and that you still have the right Country and State defined and that you have 1 Tax Rate defined for it and that the amount is set correctly when you hit EDIT for that ...

[nehoward64]

I've checked the settings for California and even compared them to Michigan. They are laid out identical with the exception of the actual tax rate(6% and 8.25%). Both have the country listed as the United States. Each is listed as it's respective state and each has the appropriate tax rate for that state to be charged. Needless to say, I'm a bit confused at this point.. lol

Any suggestions or thoughts?

[Ajeh]

If you would be so kind as to PM me your Admin ... I can take a peek to see what is goobered up here ...