We had one of our customer put an order and the credit numbers were XXXX

[MSRWebMaster]

I am using ZenCart 1.3.8

We had one of our customer put an order and the credit numbers were XXXX. Usually we get an email into the Order Accounting with the missing numbers but this did not happen to the order. Do you know who do I have to contact in ZenCart? Do they have a number?
Please help!
Thanks
Cecilia

[schoolboy]

First thing you MUST check is the email address to which the middle digits are being sent.

Hackers like the offline ccard module, because it is one of the easiest ways they can steal people's card numbers.

They hack your store, give themselves admin login (or use yours), change the middle digits email to one of their own, remove your order confirmation alert email address and put theirs in, then, when orders come in, they get the alert, the middle digit email and they just log into your admin to fetch the rest of the data.

If this is happening, and your merchant bank that clears payments for you has specifically stated that you may not collect offline ccard data, you could be in for an exciting and quite expensive time...

You should NOT be using offline card modules. They are far too risky.