Quote Originally Posted by ehinchman View Post
Results Received back from Authorizenet: Array
(
[0] => Response from gateway
[1] => 4
[2] => 1
[3] => 253
[4] => Your order has been received. Thank you for your business!
Response Code 4 means "This Transaction is being held for review."
And Reason Code 253 means: "The transaction was accepted and was authorized, but is being held for merchant review. The merchant may customize the customer response in the Merchant Interface"

Zen Cart didn't accept the response and complete the order because the "4" indicates that there's something incomplete about it.

I suggest that you rework your review criteria (maybe your Advanced Fraud Protection settings too?) to prevent such holds from happening without good reason. Check and see what rules have triggered those "holds", and see whether they're too aggressive. Remember: holds can help protect you, but holds also make more administrative work for you.