Hello,
We've been having a recurring problem with the display of our products. If I go into an WOMEN>BAGS>PURSES and click the first bag that is displayed, you'll notice it actually opens in the shop by designer category. (http://www.shopjenesaisquoi.com/en/w...27/purses-119/). This items master category is in PURSES, not SHOP BY DESIGNER so we were immediately concerned that this was an issue in other categories and for other products.
This is particularly problematic because once someone clicks on that bag, for example, and wish to click NEXT to go to what they THINK is the next bag, they're actually taken to a dress.
Sure enough, this is effecting other categories as well. Another example: http://www.shopjenesaisquoi.com/en/w...58/watches-76/
This link takes you to watches in WOMEN. If you click on the FIRST watch (Chronograph Black Master watch), you end up here: http://www.shopjenesaisquoi.com/en/l...ster-watch-132 which is in MEN.
I've spoken with our developers JSWeb, zencart specialists, about this and they say there is no solution, that it is likely attributed to the Friendly URL SEO plugin that they installed months and months ago. However, we weren't experiencing the problem immediately after the SEO plugin was installed, it was months later. For us, saying there is no solution is not acceptable - we fear we have lost many clients who have noticed this "bug" and left the site.
Do you have any recommendations or idea what might be causing this and how it can be fixed? If it was because of an update that JSWeb may have made, I understand that it's very difficult and time consuming to spot errors but we cannot allow our site to function this way!
Thank you in advance for your help,
Lindsey of Je Ne Sais Quoi
www.shopjenesaisquoi.com



