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  1. #1
    Join Date
    Dec 2009
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    Default SSL Check using safari

    Hi all I tried to do a search on this issue but didn't find anything about this particular error. I have had a few customer complain to me that they can not place an order on my site, and that every time they try they get the ssl_check error page. I have tried to recreate the error my self using safari on a mac and I get it about 50% of the time. I even walked one of the customers through the entire process and she still got the error message even after she logged on after getting the message. I have tested checking out in fire fox and have only gotten the error one out of 10 times and I was able to check out after logging back in right after the error. When I test this in Safari I am personally able to check out after logging back in although I do seem to get the error much more often using Safari. The web site is http://www.stressless-furniture-store.com

    I have updated to h, and I was using the latest version of Safari. I use Auth.net aim for the payment module, and we are hosted on a Linux server. I do not know if the problem is a picnic (problem in chair not in computer) or if it is a problem with my zencart setup.

  2. #2
    Join Date
    Jan 2004
    Posts
    66,443
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    Default Re: SSL Check using safari

    When did this problem first start happening?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
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    Default Re: SSL Check using safari

    Well my customers just reported this so I would say right after the "g" upgrade is when I became aware of it, I just tested after upgrading to "h" and I think the same issue is happening although during my tests I could check out eventually but I would say every time I started with a fresh cart I got the ssl check message and then if I logged back in I could check out immediately, I have had a total of 3 customers complain about this recently, the first complaint was a while back an I just thought they couldn't use a computer, but all the complaints I have gotten about this were from Macintosh users using Safari. My site doesn't get that much traffic so 3 complaints is a lot to us.... and this is our first attempt at e-commerce as a company. I have noticed about 6 accounts that have been created in the past 3 months that never ordered anything, again not a lot but we only do about 3 or 4 orders a month.....

  4. #4
    Join Date
    Jan 2004
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    Default Re: SSL Check using safari

    What are all the settings under Admin->Configuration->Sessions ?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
    Join Date
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    Default Re: SSL Check using safari

    Session directory /..../........../public_html/zencartfolder/cache
    Cookie Domain True
    Force Cookie Use False
    Check SSL Session ID True
    Check User Agent False
    Check IP Address True
    Prevent Spider Sessions True
    Recreate Session True
    IP to Host Conversion Status true
    Use root path for cookie path False
    Add period prefix to cookie domain True

  6. #6
    Join Date
    Jan 2004
    Posts
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    Default Re: SSL Check using safari

    Quote Originally Posted by Goetch View Post
    Check SSL Session ID True
    Check IP Address True
    Why are those set to True ?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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