Hello everyone.
I tried upgrading my zen install from 1.3.9f to 1.3.9h but something went wrong and i lost all my new customers from the admin screen (the dates were there but the names weren't).
So i deceided that I'd tried to do a roll back by putting the whole of 1.3.9g onto my server. This has helped but now I can't EDIT any orders.
When I click on orders in my admin and click on edit it comes up with a blank screen. Any ideas on what might be causing this?
It worked in 1.3.9f.
Any help would be appriciated.
Kindest Regards,
Thread: Help with blank screen problems
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28 Oct 2010, 01:44 PM #1
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Help with blank screen problems
Last edited by myth3_16; 28 Oct 2010 at 01:50 PM. Reason: added screenshot
Brett Rogers
http://www.personally-yours.co.uk
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1 Nov 2010, 03:59 AM #2
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Re: Help with 1.3.9g install
You can see if this sounds like yours.
http://www.zen-cart.com/forum/showthread.php?t=153143
Otherwise, winmerge the files and see what was missed.Wishing I was Zenned !
It's amazing what happens when I put the files in the right folders !!!
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1 Nov 2010, 06:14 AM #3
Sensei
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Re: Help with blank screen problems
Troubleshooting your blank-screen problems: https://www.zen-cart.com/tutorials/index.php?article=82
.
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4 Nov 2010, 08:39 PM #4
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Re: Help with blank screen problems
Hello, I am getting a blank screen on my Admin page also after upgrading from 1.3.9d to 1.3.9h this morning. The store front site seems fine. But for me, the Admin login page is entirely blank. It was working fine from 1.3.9d. No addons since 1.3.9d.
When I checked the Debug log, it shows this:
[04-Nov-2010 11:42:21] PHP Warning: main(includes/init_includes/init_sanitize.php) [<a href='function.main'>function.main</a>]: failed to open stream: No such file or directory in /home/content/x/x/x/xxxxxx/html/includes/autoload_func.php on line 48
[04-Nov-2010 11:42:21] PHP Fatal error: main() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/init_includes/init_sanitize.php' (include_path='.:/usr/local/lib/php') in /home/content/x/x/x/xxxxxxx/html/includes/autoload_func.php on line 48
Apparently, something wrong happened when it tried to import init_sanitize.php for the Admin, but not so with the regular store front.
When I check the HTML source of the blank Admin screen, it gave me this:
<!DOCTYPE ...etc...>
<HTML><HEAD>
<META http-equiv=Content-Type ...etc...></HEAD>
<BODY></BODY></HTML>
I tried the 2 suggestions (b/c of GoDaddy PHP 4) but they seem of no help. Otherwise I'll revert back to my backup 1.3.9d version.
Thanks.
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4 Nov 2010, 08:49 PM #5
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Re: Help with blank screen problems
That log is telling you that your /admin/includes/init_sanitize.php file is missing.
You need to upload it with your FTP program..
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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4 Nov 2010, 09:17 PM #6
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Re: Help with blank screen problems
Correction: Actually, it means that you've not properly updated your /admin/includes/auto_loader/config.core.php file for 1.3.9h.
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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4 Nov 2010, 09:19 PM #7
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Re: Help with blank screen problems
Thanks Dr. Byte, that works. I can't believe how simple that fix was. I thought I read somewhere that I no longer needed a "init_sanitize.php" within the admin, which is why I did not think of it. Thanks again.
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4 Nov 2010, 09:43 PM #8
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Re: Help with blank screen problems
Correct, you don't need it ... as long as you properly update the config.core file mentioned above.
Originally Posted by fredthompson
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Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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