New Install 1.3.9 Physical Path Incorrect

[Agent4bid]

Maybe someone can help me? I am completely new to Zen coming from Magento hoping for a better solution??? However I can not get past the system set up, for the physical path, I let the system choose it and I changed it even though it was the same thing just to be sure that there was not a trailing / or something but no matter what I do I still get the physical path is incorrect? So I am stuck and can not get any farther. I only have one directory other than cgi or logs in the web folder for this site, so I know the path is correct what am I missing? Should I have created a sub directory called zen or something right now it is just mysite.com/web/content

Thanks in advance to anyone who can help me

[kobra]

I let the system choose it and I changed it even though it was the same thing

Why did you not just let the install do this?
Why did you need to edit it?

[JLB Electronics]

Hi,

I have exactly the same problem where the installer errors with
'physical path is incorrect'.

I have checked the physical path with a separate PHP script that reports back with the physical path and also contacted my hosting company who also confirms that it is correct.

So, I am lost to what the problem is.

I have been able to install it correctly into a sub domain with no errors and only getting this error when installing into a directory on the root such as /catalog

Any ideas?

Regards

Paul

[kobra]

only getting this error when installing into a directory on the root such as /catalog

Is the full ZenCart fileset located in /catalog ?
Are you then running zc_install from there

i.e. your_domain/catalog/zc_install

[JLB Electronics]

Hi,

Thanks for your reply.

Yes, the full install files are located in the /catalog directory and the zc_install is then run from that location.

I assume that that this is correct?

Thanks

Paul

[JLB Electronics]

Hi,

Can anyone help with this issue. I am now completely stuck and unable to install install Zen Cart due to this problem.

It has been suggested that this is a Zen Cart issue with the Install code but no one really seems to know.

Any help or suggestions how to solve this would be really helpful.

Thank you


Paul

[kobra]

It has been suggested that this is a Zen Cart issue with the Install code but no one really seems to know

Blank that no one knows and I suspect that it was your host that theorized this...

With thousands of successful installs, it is highly doubtful that it is the install script...

But every server configuration can not be accounted for

Trying to load http: //www.jlbelectronics.com/catalog/

this error is displayed

You don't have permission to access /catalog/ on this server.

Are your permissions what the server wants?

[DrByte]

* Who's the hosting company?
* What version of PHP?

* The "more info ..." link next to the error message tells you what's wrong, including typical causes:

Physical Path is Incorrect
The entry you have made for the Physical Path does not appear to be valid. Please correct and try again.
Zen Cart is looking for its files in this path, including attempting to verify that an index.php file is present there. If it is missing, then you probably have one or more failures during your FTP upload, and should double-check everything to fix whatever was missed.

[JLB Electronics]

Hi,

The more information link does not help.

All it says is "The entry you have made for the Physical Path does not appear to be valid. Please correct and try again."

The version of PHP is 5.2.0-8+etch13

I have also confirmed that the physical path is correct.

Kobra states that he gets "You don't have permission to access /catalog/ on this server." when going the the URL, this would be the case as the install as not completed and therefore effectively empty web space.

Any further ideas?

Regards

Paul

[DrByte]

Hi,

The more information link does not help.

All it says is "The entry you have made for the Physical Path does not appear to be valid. Please correct and try again."

If you look at the the expanded help text I quoted above, it explains why the error is occurring: you don't have an index.php file in the path specified.

The version of PHP is 5.2.0-8+etch13

Rather old and buggy version. Worth upgrading.

Kobra states that he gets "You don't have permission to access /catalog/ on this server." when going the the URL, this would be the case as the install as not completed and therefore effectively empty web space.

No, that's an incorrect assumption, and actually, it's a symptom of part of the real problem.
a) If there really were an index.php file in that folder, then the only reason for a "You don't have permission to access" message would be if you had an .htaccess rule in that folder (or its parent) that specifically disallows to the entire folder.
b) Trying to visit http://www.jlbelectronics.com/catalog/index.php with a browser brings back a 404-file-not-found message.
And, of course, since the file doesn't exist, zc_install is in fact completely correct that there's a problem.
By not having all the files uploaded properly, the installer cannot complete its validation checks, and therefore cannot proceed to complete its installation steps.