Zc admin not sending new password

[wwwursa]

Forgot Admin password. Click on "resend password". Entered email address. Sysem said "sending new password to email address".

I never receive an email

Have tried several times.

I know the email address is correct because zc admin recognizes it.

[DrByte]

Unless you're getting an error message when the email is trying to be sent, ZC *is* sending the email.

But ZC has no ability to do anything about the message after it hands it off to the mail-delivery service on your server.
Sometimes those emails get lost in spam filters because they're short.

If you can't do a password reset by email, then do it manually: https://www.zen-cart.com/tutorials/index.php?article=2

[wwwursa]

I have to thank Hostmonster.com, my hosting company, for getting me out of a very difficult problem.

I had tried to reset my Admin password through Zen Cart but never received an email even though I temporarily eleinited any spam or junk filters.

I then followed the directions in the ZC tutorial on how to reset the password using the SQL feature in phpmyadmin. That did not work.

I then called Hostmonster who sent me the password. It didn't work. They then spent about 15 minutes researching the problem and were able to provide me a new password which worked. It had to with multipe data bases.

I would have never gotten out of this situation without their help.

Anyway I am back in business.