New problem

[1stoppaulG]

Hello Zencart Forum, Can anyone please assist me with a problem that has occurred recently. I am using unfortunately an old version of Zencart (1.3.8a in fact) and a customer has informed me today that she tried to purchase something from my site but when she gets to the checkout there's a message stating that there is 'No shipping available to the selected country' despite the fact that she is in England where I have my website.?? Any idea why this is happening..??

[kaylala]

It's possible that her ISP or internet connection at the time routes/routed through an outside IP address. I've have had the same issue in the states when a user in Maryland had an ISP (like AOL) that routes traffic through Virginia.

[1stoppaulG]

Thanks for your reply.. I'm not sure that it's the same problem as I tried myself to place an order on the site with the same results. Appreciate your input though..

[Ajeh]

What shipping module(s) are installed?

What Zones Definition are set on the shipping module(s)?

What are the DETAILS on the Zone Definitions?

[1stoppaulG]

Hi there, only the standard shipping module is active. I may now have found the cause of the problem though - in the zones I had entered Britain as UK and I am told that it should in fact be GB which I have now altered. However this doe not explain why the problem has only just begun, particularly as I have had UK inserted for many many months.. Anyway, I will hope that this alteration has now cured my problem but thank you again to everyone who answered my plea. Mery Christmas to you all..