help 1:
i've beening reading through many posts here as to easy populate and especially on the product description, but am not able to find straight answer to my problem.

im using easy populate v1.2.5.4, zen cart v1.3.9h, in my product description in html, there're <br />, but the easy populate downloaded file does not have the <br />, so when i uploaded the file, the product description became one paragraph.

i saw easy populate has sample file for complete download tab-delimited .txt to edit, there're <br />. but why my download has no <br /> at all.

could anyone kindly help to advise what's correct way to download? so that the product description format is kept.

help 2:
when i clicked "Create Complete tab-delimited .txt file in temp dir (Attributes Not Included) ", it says "FULL-EP.....txt successfully exported. the file is ready for download in your /temp-mine directory" (i changed to temp-mine). but when i checked the directory, there's no files at all. im new to this, i might have done something wrong somewhere. any advise is highly appreciated.