Product name and description lost?

[sunrise99]

Dears,
We have Upgrade from 1.3.9d to 1.3.9h issue,

but when we edit product from admin, all old input will be lost , example : product name & product descript.
Our database have update to 1.3.9h and all code update to 139h.

Would you please give some advise?

Best Regards,

[Get Em Fast]

You didn't need to upgrade the database, per instructions in the release notes:

NOTE:
 If you're upgrading from v1.3.9a or b or c or d or e or f, you can  simply update the files listed in EACH OF the various "Changelog for  v1.3.9b" and "c" and "d" and "e" and "f" and "g" in the /docs/ folder of  the download zip.
 (There are no database changes between v1.3.9a-b-c-d-e-f-g-h.)
 (there's no need to remove/re-install payment modules between "d" and "e" and "f" and "g" and "h")

So if you have a backup, I would suggest using it to restore your database to it's original content so you won't be loosing anything.

[Ajeh]

Check this thread and read through post #6 ...
http://www.zen-cart.com/forum/showthread.php?t=153143

see if you have a version of php older than php 5.2.3 and if that helps ...

[choccybox]

I have upgraded to 1.3.9h from 1.3.9g and have the same problem e.g. no product name, description etc when viewing and previewing the products in admin.
I've reverted back to using 1.3.9g product/collect_info.php and it shows up again and works fine.
I looked at your solution above and it says that it is a problem with old PHP versions. However in my cpanel it says I'm using 5.2.14, so what could be my problem be since my PHP version is not older than you suggested?

My PHP version is 5.2.14
My MYSQL version is 5.1.48

Thanks in advance!

[choccybox]

Just noticed my customers names and address are not showing on the invoices either or order pages etc.

[choccybox]

Now just noticed that under the server/version info under the Tools section in admin it is telling me the the PHP Version is 4.4.9. Seems odd as my cpanel is telling me 5.2.14!!!???

[choccybox]

I've now just fixed this problem. It appears that even though my stats in the right hand colum of cpanel told me I was running 5.2.14 it hadn't be enabled and I was actually still running 4.4.9 when I checked under the Tools Section in my zen cart admin. If you have the same issue you need to update your PHP in cpanel as follows:

1.) Log in to your Cpanel.
2.) Under "Software/services" go to "PHP Configuration"
3.) Select PHP5 form the drop-down list menu, then click "Update"

Thanks!

[Ajeh]

Thanks for the update on what worked for you ...

Another possible solution for those using less than php 5.3.2 is post #6 on the thread:
http://www.zen-cart.com/forum/showthread.php?t=153143