Hi,

I have tried searching through the support thread but cant seem to see anything that would fix my problem (nothing works). So I thought I would create a new post.

This is the email I get


Our systems have detected that your callback has failed.

This callback failure means we were unable to pass information to your server about the following transaction:

Transaction ID: 1741988754
Cart ID: qfb2tferam0el1oc0nf7vnmk47
Installation ID: 238628

Error reported: Callback to http://mywebsite.co.uk/index.php?zen...e=wp_callback: NOT OK, recevied HTTP status: 500
Server Reference: mg4imsps4p:callbackFailureEmail-142144:MerchReq-304-40

Also, if you usually return a response page for us to display to the Shopper within the time allowed (1 minute), this will not have been displayed.

RBS WorldPay will have displayed to the Shopper the response page file (resultY.html or resultC.html) held for your installation on the RBS WorldPay server. This will be your own custom version, if you have supplied one, or, if not, the RBS WorldPay default version.

We hope this information will be of assistance. Please refer to the RBS WorldPay Knowledgebase - http://www.rbsworldpay.com/support - or contact your local Technical Support team if you want help or advice about using the callback facility or about this particular callback failure.


Thank you,
Keitex