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  1. #1
    Join Date
    May 2009
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    South-west Ohio
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    image problem Extra product pictures are not showing up

    My problem is that none of the extra product pictures are showing up. I name them according to the tutorial (Thanks to Ajeh - Linda McGrath who wrote the great tutorial at:
    https://www.zen-cart.com/tutorials/index.php?article=58, I think I have it memorized!) and upload via FTP, but nothing happens.

    Example:

    I have a product I call BM-FP
    The main product picture is BM-FP.jpg which is in images/medium and shows up just fine.
    I have uploaded BM-FP_01.jpg and BM-FP_02.jpg to images/medium/ExtraPics and.... nothing.

    I have tried putting them all in the same directory

    I have tried renaming them to BM_FP and BM_FP_01, BM_FP_02

    I have triple checked that Admin->Catalog->Product Types->Product General->Edit Layout->Show Additional Images = 1

    I have looked through the forums and not found anyone with this same problem.

    I have pulled out large chunks of hair...

    My website is www.PillagedVillage.com/zen

    I am using version 1.3.9h, upgraded from version f. I had the same problem before upgrading. No other add-on modules have been installed (yet). I had someone start designing a layout for me, so some custom style work has been done.

    Please, can anyone shed some light on this issue?


  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
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    Default Re: Extra product pictures are not showing up

    I do not see any product as BM-FP

    when navigating/entering this I get a 404 not found page
    your_site.com/zen/images/medium/BM-FP.jpg

    This shows the image
    your_site.com/zen/images/medium/TH-BP.jpg

    Try putting them in the /images dir
    Repoint this in the product setup in your admin

    Might also rename BM-FP.jpg to BMFP.jpg and your additionals to BMFP_01.jpg & BMFP_02.jpg

    If the earlier does not work
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Sep 2005
    Location
    Waikato, New Zealand
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    Default Re: Extra product pictures are not showing up

    Quote Originally Posted by LadyArlette View Post
    M
    The main product picture is BM-FP.jpg which is in images/medium and shows up just fine.
    I have uploaded BM-FP_01.jpg and BM-FP_02.jpg to images/medium/ExtraPics and.... nothing.

    I have tried putting them all in the same directory


    They should all be in the same directory for a start, it won't find the extra images if they are in a different directory

    can you give us an actual image on your site where you are having this problem
    Webzings Design
    Semi retired from Web Design

  4. #4
    Join Date
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    Default Re: Extra product pictures are not showing up

    Proving that no matter how careful I try to be, I will make a mistake on something dumb. The example product I meant to cite was BM-FR not BM-FP. I should be able to tell R from P!

    I tried BMFR.jpg and BMFR_01.jpg, BMFR_02.jpg

    I tried putting all of them in the main images directory

    I tried putting all of them in images/medium directory

    I tried deleting all my images and reloading them via FTP

    I tried uploading them again via the admin>catalog>categories/products>BM-FR etc.

    I have tried prayer

    I have tried eating cookies.

    So far, the cookies tasted good - you are the answers to the prayers, and nothing else has worked.

    BM-FR_LRG.jpg (as an example of type) where used work fine

    All regular pictures are showing up just fine


    Wendy

  5. #5
    Join Date
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    Location
    Arizona
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    Default Re: Extra product pictures are not showing up

    Looking at your view source there is no code for additional images being excecuted
    Code:
    <!--bof Additional Product Images -->
     <!--eof Additional Product Images -->
    Try switching to the classic template and see if they appear

    If they do, then it is something in the template
    Zen-Venom Get Bitten

  6. #6
    Join Date
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    South-west Ohio
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    Default Re: Extra product pictures are not showing up

    Quote Originally Posted by kobra View Post
    Looking at your view source there is no code for additional images being excecuted
    Code:
    <!--bof Additional Product Images -->
     <!--eof Additional Product Images -->
    Try switching to the classic template and see if they appear

    If they do, then it is something in the template
    I switched to the original template, and the pictures still do not show up.

    Should I add this coding somewhere?

  7. #7
    Join Date
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    Location
    Arizona
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    Default Re: Extra product pictures are not showing up

    Can't display if they are not there

    404 not found for

    /zen/images/BMFR_01.jpg

    and

    /zen/images/medium/BMFR_01.jpg

    Make sure that you can see the image with one of the above and then try the classic template
    Zen-Venom Get Bitten

  8. #8
    Join Date
    May 2009
    Location
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    Default Re: Extra product pictures are not showing up


  9. #9
    Join Date
    Sep 2005
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    Waikato, New Zealand
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    Default Re: Extra product pictures are not showing up

    1)Could provide a link to the actual product.

    2) can you try putting the extra images into the same directory as the initial image and leave them there so we can actually see them there

    You keep giving this image different names on some links it is

    BM-FR (your latest additional images one)

    on others it is

    BMFR (your earlier correction)

    are sure you are not naming the extra files incorrectly?
    Webzings Design
    Semi retired from Web Design

  10. #10
    Join Date
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    Default Re: Extra product pictures are not showing up

    Sorry, I don't mean to be confusing.

    The product I was using for the example is named BM-FR but I have tried renaming it to BMFR in case the hyphen was causing problems. That did not make a difference, so I put it back to the original configuration. I have tried so many different things that sometimes I loose track!

    The link to the product is:

    http://pillagedvillage.com/zen/index...roducts_id=350

    The main image is:

    http://pillagedvillage.com/zen/images/medium/BM-FR.png

    I have the additional pictures in both:

    http://pillagedvillage.com/zen/image...m/BM-FR_01.jpg
    http://pillagedvillage.com/zen/image...Pics/BM-FR.jpg

 

 
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