HTML Editor doesn't show in new install

[sportbiker]

v 1.3.9h

I too am experiencing the same thing. I'm getting product text I've input disappearing. Example, I'll input the description, click the preview, but then go back to edit the product further and everything has disappeared.

I haven't experienced this before on previous Zen Cart installs.

Anyone else have a solution or cause for this?

[kobra]

sportbiker,

A freash install or an upgrade?

[sportbiker]

Thanks for your input.

Two things to add if it helps...

1) Tonight, I installed the FCKEditor and that partially helped as it did retain product description info, but yet it stripped out the product name when I returned back to it from the back button in preview mode. So - I'm wondering if the problem is something else.

2) When you talk about a "fresh install", are you suggesting a complete Zen Cart install or just the editor folder? I did re-upload the Editor folder prior to installing the FCKEditor on the chance that would help, but no luck.

I'm running (4) Zen-Cart stores and this is the only one I've experienced this with. It's also the only version 1.3.9h I'm running, too. I know enough to be dangerous only. Grrrr!

[kobra]

NO, I meant is this an upgraded install or was it a fresh install

[sportbiker]

Good news!

First of all, this was a fresh install, not an upgrade. But, I did a little further digging in the forums and although it took a couple hours, I did find a fix that solved the problem.

Viewing Post #6 on this thread provided the fix that solved it for me.

http://www.zen-cart.com/forum/showthread.php?t=153143

If anyone is having a similar problem with descriptions, product names, or titles disappearing with the HTML editor, take a look at the above link. It may help you.

Thanks Kobra for stepping in and spending some time and consideration to help out!

[sportbiker]

CORRECTION :
This did NOT work. For some reason, I thought it was working, but the product description field still comes up blank after previewing.

I am back to square one.

[kobra]

What are your server specs?

admin > tools > server/version info

apache
php
mysql
ZenCart

[sportbiker]

Hey Kobra,

I'm seeing:
PHP Version: 4.4.9 (Zend: 1.3.0)
Database: MySQL 5.0.91-log

[kobra]

There are issues with PHP that old and not supported for the past 2 years
No security patches etc...