HTML Editor doesn't show in new install

[sportbiker]

Thanks for your input.

Two things to add if it helps...

1) Tonight, I installed the FCKEditor and that partially helped as it did retain product description info, but yet it stripped out the product name when I returned back to it from the back button in preview mode. So - I'm wondering if the problem is something else.

2) When you talk about a "fresh install", are you suggesting a complete Zen Cart install or just the editor folder? I did re-upload the Editor folder prior to installing the FCKEditor on the chance that would help, but no luck.

I'm running (4) Zen-Cart stores and this is the only one I've experienced this with. It's also the only version 1.3.9h I'm running, too. I know enough to be dangerous only. Grrrr!

[kobra]

NO, I meant is this an upgraded install or was it a fresh install

[sportbiker]

Good news!

First of all, this was a fresh install, not an upgrade. But, I did a little further digging in the forums and although it took a couple hours, I did find a fix that solved the problem.

Viewing Post #6 on this thread provided the fix that solved it for me.

http://www.zen-cart.com/forum/showthread.php?t=153143

If anyone is having a similar problem with descriptions, product names, or titles disappearing with the HTML editor, take a look at the above link. It may help you.

Thanks Kobra for stepping in and spending some time and consideration to help out!

[sportbiker]

CORRECTION :
This did NOT work. For some reason, I thought it was working, but the product description field still comes up blank after previewing.

I am back to square one.

[kobra]

What are your server specs?

admin > tools > server/version info

apache
php
mysql
ZenCart

[sportbiker]

Hey Kobra,

I'm seeing:
PHP Version: 4.4.9 (Zend: 1.3.0)
Database: MySQL 5.0.91-log

[kobra]

There are issues with PHP that old and not supported for the past 2 years
No security patches etc...

[sportbiker]

That's a reasonable statement. To be honest, until you asked, I didn't think my PHP was that old. I was confident we were at least at 5.

I have other Zen Carts with the same web hosting company and I don't have this issue, so I'll do a little digging about what's being used where.

I'll post my results back here when I know more in the hopes it helps others.

[sportbiker]

Kobra —

SUCCESS! Perhaps I had to do this on my other stores, but I don't recall. In short, my hosting company allows (as they say) a "choice" between PHP 4, 5, and 6.

To allow PHP 5, I had to add a line to my htaccess file in my "admin" folder:

AddType x-mapp-php5 .php

I've been working on this for 6 hours to figure it out, so I'll continue to monitor it, but it worked for me. I logged out, logged back in, cleared my cache and tried every form of making sure my admin was returning fresh and "real time" results — and it seems to work just fine. I can't suggest this is a fix for others, though, since there's no way of knowing every individual setup, but hopefully it helps others in some way.
Again, Kobra — MANY thanks! That little guidance got me pointed in the right direction!

[kobra]

Great as php 5.x will be more compliant with current code